Kelly Spruill

• Transported goods between warehouse locations according to shipment and storage needs.
• Operated forklift in compliance with OSHA guidelines and organizational policies.
• Operated equipment safely and efficiently to prevent damage to items and avoid injuries.

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• Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
• Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.

• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
• Inspected account books and recorded transactions.
• Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
• Established QuickBooks accounting system to reflect accurate financial records.

• Enter registrations into Great Plains on the sales transaction screen
• Enter credit card payments into the on VACLE website
• Apply credit card payments to receivables batches
• Apply check payments in the receivables batch and make bank deposits
• Keeping records in excel for accounts receivable and payable for monthly reconciliation
• Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
• Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
• Generated invoices upon receipt of billing information and tracked collection progress.
• Managed and responded to correspondence and inquiries from customers and vendors.

• Completed data entry tasks with accuracy and efficiency.
• Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
• Organized, sorted, and checked input data against original documents.

• Excellent customer service skills were used while selling benefits to meet customer needs, consumers were greeted with professionalism while handling detailed inbound calls dealing with billing inquiries and credit card issues, analyzed rate plans to insure the customer was completely satisfied and made adjustments accordingly, assisted by troubleshooting technical concerns and treated customers with dignity and respect while using the collection process to obtain payments on current and past due balances
• Used skip tracing resources to locate debtors and updated information in company system.

• Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
• Represented the company flawlessly while using telephone etiquette to provide directory assistance to all callers, acted as a customer services representative to ensure their immediate needs were met and used team building skills while training new employees as they joined the organization

• Facilitated change management efforts, guiding teams through periods of transition and growth.
• Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
• Oversaw supply chain management, ensuring timely delivery of products and services to customers.
• Improved overall productivity with the introduction of innovative process improvement initiatives.