Kelly Sullivan
Putnam,CT
Summary
Dynamic professional with a strong background in customer service and human resources, notably at Lowe's. Proven track record in enhancing customer satisfaction and streamlining onboarding processes. Skilled in fostering positive employee relations and implementing effective training programs, demonstrating integrity and a commitment to excellence in every interaction.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
24
24
years of professional experience
Work History
Cashier
Lowe's
Dayville, CT
03.2024 - 12.2025
- Processed customer transactions accurately and efficiently at point-of-sale.
- Assisted customers with product inquiries and locating items in the store.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash, credit, and gift card transactions while ensuring security protocols were followed.
- Provided training and support to new cashiers on register operations and customer service standards.
- Resolved customer issues promptly to maintain satisfaction and loyalty levels.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
Human Resources Specialist
MA National Guard R&R BN
Hanscom AFB
07.2001 - 12.2022
- Facilitated recruitment processes to identify and onboard qualified candidates.
- Developed and implemented training programs for staff development and compliance.
- Managed employee relations by addressing concerns and fostering a positive workplace environment.
- Streamlined onboarding procedures to enhance efficiency and improve new hire experience.
- Advised management on HR policies, ensuring alignment with organizational goals and legal requirements.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Implemented employee recognition programs, fostering a positive work environment and increased retention rates.
- Advised management on HR policy interpretation, providing guidance for effective decision-making.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
Education
Certificate - Phlebotomy
Middlesex Community College
Lowell, MA06.2022
High School Diploma -
Bartlett High School
Webster, MA06.1997
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Customer service excellence
- Customer relations
- Professionalism and courtesy
- Empathy and patience
- Honest and dependable
Timeline
Cashier
Lowe's
03.2024 - 12.2025
Human Resources Specialist
MA National Guard R&R BN
07.2001 - 12.2022
Certificate - Phlebotomy
Middlesex Community College
High School Diploma -
Bartlett High School