Kelly Taugher
Milwaukee
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Bakery Manager
East Side Ovens
Cudahy, WI
09.2019 - 02.2026
- Managed customer inquiries and resolved concerns professionally.
- Scheduled appointments and coordinated daily operations.
- Maintained accurate records and documentation.
- Handled confidential information with discretion.
- Processed payments and managed billing transactions.
- Answered high-volume phone calls and customer requests.
- Trained and supervised team members.
- Demonstrated strong multitasking and organizational skills.
- Implemented new baking techniques, enhancing product variety and customer satisfaction.
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Enhanced bakery productivity by streamlining workflow and implementing efficient processes.
Office Manager
USA Family Thrift Stores Inc
Greenfield, WI
07.2000 - 08.2018
- Delivered exceptional customer service by addressing customer concerns and resolving issues in a professional and timely manner.
- Managed multiple line phone system simultaneously in a fast-paced environment while maintaining accuracy and attention to detail.
- Coordinated daily operations, scheduling, and administrative tasks.
- Maintained accurate records and data entry using Microsoft Office tools while adhering to company policies and procedures.
- Implemented process improvements that streamlined administrative tasks, increasing overall efficiency by 30%.
- Demonstrated strong communication skills when assisting customers in person and over the phone.
Education
Associate Degree - Health Information Technology
Waukesha County Technical College
Waukesha, WI01-2021
Skills
- Customer Service
- Order management
- Supply ordering
- Data entry
- Active listening
- Problem resolution
- Relationship building
- Computer proficiency
- Microsoft Office Suite
- Product sales
- Account management
Certification
Registered Health Information Technician
Timeline
Bakery Manager
East Side Ovens
09.2019 - 02.2026
Office Manager
USA Family Thrift Stores Inc
07.2000 - 08.2018
Associate Degree - Health Information Technology
Waukesha County Technical College