Kelly Terrell
Pensacola
Summary
Reliable and goal-oriented professional skilled in staff training and customer service. Proven ability to manage operations effectively while building strong client relationships, ready to contribute to a thriving retail environment.
Overview
7
7
years of professional experience
Work History
Sales Associate
Ross Dress for Less
Pensacola, FL
11.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience
- Maintained store presentation by organizing merchandise and ensuring cleanliness
- Operated point-of-sale system efficiently for customer transactions
- Collaborated with team members to restock shelves and manage inventory levels
- Adapted quickly to changing priorities and store demands during peak hours
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Business Owner
M&D Vape Shop LLC
Gulf Breeze, FL
10.2024 - 10.2025
- Managed daily operations, ensuring seamless customer service and product availability.
- Developed marketing strategies to increase brand awareness and attract new customers.
- Oversaw inventory management, optimizing stock levels to reduce waste and improve profitability.
- Trained and mentored staff, fostering a knowledgeable team to enhance customer experience.
- Analyzed sales data to identify trends, driving targeted promotions based on customer preferences.
- Established vendor relationships, negotiating favorable terms for product procurement and pricing.
- Enhanced store layout and merchandising strategies to maximize product visibility and sales potential.
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Trained and motivated employees to perform daily business functions.
Store Manager
M&D Smoke and Vape LLC
Gulf Breeze, FL
10.2019 - 10.2024
- Led daily operations to ensure efficient store management and optimal customer service.
- Trained and mentored staff on product knowledge and sales techniques to enhance team performance.
- Implemented inventory control systems, reducing stock discrepancies and improving accuracy.
- Oversaw compliance with health and safety regulations, ensuring a safe shopping environment for customers and employees.
- Fostered positive relationships with suppliers to negotiate favorable terms and ensure timely product delivery.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
No Degree - Elementary Education
The University of West Florida
Pensacola, FLAssociate of Arts - Elementary Education
Pensacola State College
Pensacola, FL05-2015
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Relationship building
- Meeting deadlines
Timeline
Sales Associate
Ross Dress for Less
11.2025 - Current
Business Owner
M&D Vape Shop LLC
10.2024 - 10.2025
Store Manager
M&D Smoke and Vape LLC
10.2019 - 10.2024
No Degree - Elementary Education
The University of West Florida
Associate of Arts - Elementary Education
Pensacola State College