Kelly Tillery
Las Vegas
Summary
Proven ability to maintain safety and professionalism under pressure, consistently achieving high performance ratings in teamwork and punctuality. Committed to ongoing training and industry excellence.
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
18
18
years of professional experience
Work History
Flight Attendant
Southwest Airlines
05.2007 - 03.2025
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Education
Medical Billing And Coding
DeVry University
Naperville, ILSkills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Team collaboration
- Time management
- Reliability and punctuality
- Professional appearance
Timeline
Flight Attendant
Southwest Airlines
05.2007 - 03.2025
Medical Billing And Coding
DeVry University
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