Kelly Trowbridge

Greet patients, Check in for appointments, verifies insurance. Handles patient inquires and payments.

Contacted current patients to see DME equipment. Responded to customer inquiries by phone. Maintained customer records and updated information when needed.

Incoming and outgoing calls scheduling patients for diagnostic testing.

Worked in the fraud department. I took inbound calls from members who experienced fraudulent activity on their account. Took inbound calls and opened fraud dispute claims.

Scheduled diagnostic and primary appointments, verified insurance and collected copays. I also worked the Healthsource line assisting patients in finding physicians.