Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kelly Tucker

Kelly Tucker

Rockville,MD

Summary

Highly organized Practice Manager with a proven track record of successful medical practice management. Expert in developing efficient workflows, setting budgets, and recruiting staff and staff with healthcare operations, ensuring smooth and efficient practice management. Knowledge of regulatory compliance and quality assurance to maintain high standards in patient care and staff performance. I am experienced with vendor management and relationship building. Utilizes strategic planning to optimize vendor performance and streamline operations. I present effective communication and problem-solving to ensure smooth and efficient collaborations.

Overview

10
10
years of professional experience

Work History

Regional Vendor Manager

Tapestryhealth
04.2022 - Current
  • Managed vendor performance to maximize success and achieve performance objectives.
  • Implemented continuous improvement initiatives within the vendor management function, driving operational excellence throughout the organization.
  • Reduced costs by identifying opportunities for consolidation of services and strategic partnerships with key suppliers.
  • Enhanced team collaboration by actively participating in cross-functional meetings related to the evaluation and implementation of new medical devices within the facility.
  • Optimized workflow efficiency by promptly responding to service requests from healthcare professionals regarding device issues or concerns.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across the organization.

Area Practice Manager

HCA
05.2020 - 06.2022
  • Promoted an inclusive work environment that encouraged diversity of thought by valuing each team member''s unique contributions.
  • Oversaw accounting, budgeting, and financial reporting.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Ensured compliance with healthcare regulations.
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Ordered all office supplies and kept check on inventory levels.
  • Led regular staff meetings to discuss progress toward goals, share updates, and foster open communication among team members.
  • Organized professional development opportunities for staff members to maintain current knowledge in their fields.
  • Improved patient flow through office by redesigning check-in and check-out processes.
  • Implemented new electronic health record system to improve record accuracy and accessibility.
  • Improved operational workflows, which allowed for increase in number of daily patient appointments.
  • Developed close working relationships with front office and back office staff.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Managed a team of 37 employees and processed payroll as part of sound human resources and financial management strategies.
  • Improved patient and consumer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Improved team performance by implementing new KPI tracking systems and providing regular feedback.
  • Developed, tracked and analyzed trends of key performance measurements.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast clinic and patient needs.
  • Utilized electronic health record systems to maintain accurate patient records and billing information

PATIENT ACCESS LEARNING AND DEVELOPMENT LEAD

Saint Luke's Community Hospital
03.2018 - 10.2021
  • Designed and delivered onboarding programs for patient access specialists
  • Evaluated training effectiveness and made continuous improvements to learning materials
  • Led the development and implementation of training programs for patient access staff.
  • Facilitated workshops and seminars on patient access best practices and compliance requirements
  • Provided training and support to staff on EHR system usage and best practices
  • Implemented, conjured, and maintained EHR systems for healthcare facilities
  • Trained and mentored 21 new personnel hired to fulfill various roles.
  • Led EHR implementation projects, ensuring successful transition and adoption by users
  • Collaborated with department heads to identify skill gaps and develop targeted training solutions.
  • Streamlined onboarding processes for new hires, resulting in reduced time productivity.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.

CONSUMER AFFAIRS PROJECT MANAGER

Optum Specialty United Healthcare
01.2015 - 05.2020
  • Led cross-functional teams in developing and implementing consumer-focused strategies and initiatives
  • Analyzed market trends and consumer behavior data to make informed business decisions
  • Utilized CRM systems to track and monitor consumer interactions and feedback
  • Collaborated with stakeholders to ensure compliance with consumer protection laws and regulations
  • Managed budgets and resources effectively to achieve project goals and deliver results on time and within budget
  • Managed consumer inquiries and complaints, providing resolutions and improving customer satisfaction levels
  • Utilized project management software to track progress and communicate with team members
  • Led project planning, execution, monitoring, and closing activities
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Coordinated with legal and compliance teams to ensure adherence to all relevant regulations and guidelines in consumer affairs practices.
  • Conducted media relations and responded to media requests for information.
  • Oversaw timely preparation and submission of high-quality documentation for product registrations and renewals.
  • Performed and documented quality control checks to maintain compliance with company initiatives.

Education

HEALTHCARE MANAGEMENT

American Public University

Skills

  • COMMUNICATION
  • Medical / Healthcare Terminology
  • MS Office Proficiency
  • SharePoint
  • Office Management
  • ICD-10 Coding
  • Planning / Forecasting
  • EPIC
  • Coaching / Training Development
  • HIPAA
  • Medical Billing
  • Medicare / Medicaid Benefits and enrollment
  • Performance Metrics
  • Consumer Marketing
  • Payroll
  • Workday
  • Vendor relationships
  • Forecasting
  • Staff scheduling
  • JIRA
  • Monday
  • PCC
  • Revenue Cycle Management
  • Appeals and Grievances
  • Vendor Management
  • Report building
  • Dashboard creation

Timeline

Regional Vendor Manager

Tapestryhealth
04.2022 - Current

Area Practice Manager

HCA
05.2020 - 06.2022

PATIENT ACCESS LEARNING AND DEVELOPMENT LEAD

Saint Luke's Community Hospital
03.2018 - 10.2021

CONSUMER AFFAIRS PROJECT MANAGER

Optum Specialty United Healthcare
01.2015 - 05.2020

HEALTHCARE MANAGEMENT

American Public University
Kelly Tucker