Kelly Valdez
Charlotte,NC
Summary
Dynamic and results-driven professional with a strong background in customer service at Giacomo's Pizza Delight. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in utilizing point-of-sale systems and adept at problem-solving, ensuring efficient operations and a positive dining experience. Proven Customer service skills and experience in upselling.
Overview
14
14
years of professional experience
Work History
Sales Associate
Giacomo's Pizza Delight
09.2024 - Current
- Assisted customers with menu selections and provided excellent service to enhance dining experience.
- Processed customer orders accurately using point-of-sale system, ensuring efficient transactions.
- Maintained cleanliness of dining area and kitchen, adhering to health and safety standards.
- Collaborated with team members to ensure timely food preparation and delivery during peak hours.
Customer Service Representative/Inbound Call Agent
Salvation Army Adult Rehabilitation Center
05.2012 - 08.2024
- Resolved customer inquiries through multiple channels, ensuring timely and effective communication.
- Assisted in processing orders and returns, maintaining accuracy in transactions.
- Utilized CRM systems to track customer interactions and feedback for service improvement.
- Collaborated with team members to enhance overall customer satisfaction and service delivery.
- Handled all Retention Calls.
Education
High School Diploma -
Wakefield Memorial High School
Wakefield, MAAssociate of Science - Nursing
North Shore Community College
Danvers, MASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
Timeline
Sales Associate
Giacomo's Pizza Delight
09.2024 - Current
Customer Service Representative/Inbound Call Agent
Salvation Army Adult Rehabilitation Center
05.2012 - 08.2024
High School Diploma -
Wakefield Memorial High School
Associate of Science - Nursing
North Shore Community College