Kelly Velez
Palm Bay,FL
Summary
Detail-oriented professional with a strong background in office administration and document organization. Committed to streamlining operations and delivering exceptional customer service to foster a positive workplace environment.
Overview
15
15
years of professional experience
Work History
Office Manager
Kay Jewelers
Melbourne, Florida
11.2016 - 08.2026
- Oversaw inventory management for jewelry supplies and office materials.
- Coordinated daily office operations to streamline workflow and support team effectiveness.
- Organized filing systems for records, correspondence, and documents to ensure easy access and retrieval.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Managed daily store operations and ensured compliance with company standards.
- Oversaw inventory levels and conducted regular stock counts to maintain supply availability and support operational needs.
- Handled cash register operations and processed customer transactions efficiently.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Verified accuracy of register tills at beginning and end of shift.
- Supervised bank deposits and security procedures to support store opening and closing.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
- Tracked stock movement to ensure availability of merchandise for customers.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Captured customer information to maximize future clienteling opportunities.
- Handled customer inquiries and complaints with professionalism and patience.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Researched out-of-stock items to find additional inventory in other store locations.
- Maintained accurate records of inspection activities according to established procedures.
- Inspected finished products for quality assurance before delivery to clients.
- Measured customers to ensure proper fit of jewelry. to accurately size pieces for customer body dimensions.
Front Desk Receptionist
Palm Bay Paintball Park
Palm Bay, Florida
05.2021 - 04.2023
- Greeted visitors and provided information about park services and activities.
- Welcomed customers with a friendly smile and attentive demeanor. and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Maintained cleanliness and organization of the front desk area.
- Processed payments and managed cash register transactions accurately.
- Assisted customers with equipment rentals and safety briefings.
- Monitored reception area to provide consistently safe, hazard-free a consistently safe, hazard-free environment for customers.
Park Manager
Hurricane paintball Park
Palm Bay, Florida
04.2011 - 09.2020
- Managed daily operations of the paintball park and ensured smooth activities.
- Oversaw maintenance of equipment and facilities for optimal safety and performance.
- Implemented safety inspections to maintain compliance with industry regulations.
- Inspected equipment used at the park regularly for safety purposes.
- Developed and implemented policies, procedures, and safety regulations to ensure a safe environment for visitors.
- Provided customer service assistance to guests at the park entrance or during special events.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed promotional materials to attract new visitors and enhance park visibility.
- Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
Education
High School Diploma -
Southern Regional High School
Manahawkin, NJ06-1997
Skills
- Inventory management
- Inventory control
- Workflow optimization
- Records management
- Office management
- Administrative coordination
- Safety management
- Customer service
- Staff training
- Cash handling
Timeline
Front Desk Receptionist
Palm Bay Paintball Park
05.2021 - 04.2023
Office Manager
Kay Jewelers
11.2016 - 08.2026
Park Manager
Hurricane paintball Park
04.2011 - 09.2020
High School Diploma -
Southern Regional High School