Kelly Ventura

• Accurately process a high volume of customer financial transactions and balance cash drawer daily
• Routinely manage and maintain the client’s confidential electronic and physical files
• Support Managers and Personal Bankers by answering and directing client phone calls as well as scheduling and managing appointments
• Provide exceptional customer service by investigating and resolving customer’s account inquiries in person and over the phone with efficiency
• Prepare and distribute internal correspondence to other bank employees via email and fax
• Cross-sell bank products and services while building rapport with clients in order to meet sales goals
• Adhere to strict federal and bank policies and procedures
• Identify and prevent fraudulent transactions

• Maintained client relationships by frequently communicating with members and non-members regarding promotional events, membership and retail specials, and upcoming membership renewals
• Prepared reports for upper management highlighting new membership sales and renewals, client attendance, and retail inventory
• Ensured continued success at the top performing studio by researching and driving market efforts and building long-term client relationships
• Prepared marketing presentations via PowerPoint for meetings with sponsors and community events
• Managed the social media platforms for both the Weston and Pembroke Pines studios
• Managed instructors by providing leadership and coaching in order to maximize profitability through client memberships
• Organized studio team meetings to discuss marketing and sales strategies with upper management
• Responsible for learning and following program curriculum and instructing classes

Dedicated Hospital Volunteer driven to make positive contributions to others by assisting nurses and staff in order to improve conform and care of patients.

• Responsible for various office administrative duties including answering and directing phone calls, faxing, copying, and filing documents
• Maintained open and consistent communication with the student’s parents regarding school news and events
• Assisted in the scheduling, planning, and promotion of school events and activities for students
• Responsible for payment collection for after school services and kept a running file of account status
• Led after school classes and taught language, science, and character education subject matter