Kelly Verhage
Underwood
Summary
Dedicated Welcome Specialist with proven expertise in customer relations, coaching, and multitasking. Committed to fostering effective teamwork and maintaining productive working relationships.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Welcome Specialist
Children’s Nebraska
03.2020 - 06.2026
- Trained and mentored junior staff on best practices in pediatric care according to company policy.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
Medical Receptionist
Nebraska Medicine
08.2018 - 11.2019
- Managed patient check-in process, ensuring accurate data entry and adherence to protocols.
- Scheduled appointments utilizing electronic health record system to optimize provider availability.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Oversaw front desk operations, maintaining a professional environment for patients and visitors.
Education
Medication Aide - Medical
Clarkson College
Omaha, NE03.2026
High School Diploma -
Gilbert High School
Gilbert, IA05.2002
Skills
- Customer relations
- Documentation management
- Proficient in Epic
- Coaching and mentoring
- Multitasking
- Problem-solving
- Attention to detail
- Team building
- Teamwork
- Adaptability and flexibility
Certification
Medication Aide
Nebraska HHS
license number 117784
Timeline
Welcome Specialist
Children’s Nebraska
03.2020 - 06.2026
Medical Receptionist
Nebraska Medicine
08.2018 - 11.2019
Medication Aide - Medical
Clarkson College
High School Diploma -
Gilbert High School