Tarsha Mae
Virginia Beach,VA
Summary
Dedicated professional with strong customer relations skills and a proven ability to resolve inquiries efficiently. Known for implementing processes that enhance service delivery and improve patient satisfaction.
Overview
12
12
years of professional experience
Work History
Welcome Specialist
Conduent Call Center
Chesapeake, VA
04.2017 - 09.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to streamline call handling processes, improving overall efficiency.
- Implemented quality assurance measures to ensure adherence to company standards during customer interactions.
- Analyzed call data to identify trends and recommend improvements to management for enhanced service delivery.
- Conducted regular performance reviews, providing constructive feedback to optimize team productivity and engagement levels.
- Coordinated with IT departments to troubleshoot system issues, minimizing downtime and maintaining uninterrupted operations.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Evaluated customer needs and feedback to drive product and service improvements.
Front Desk Coordinator
Atlantic Dermatology Associates
Virginia Beach, VA
10.2012 - 03.2015
- Managed patient scheduling, efficiently coordinating appointments to optimize clinic flow.
- Implemented electronic health record systems, enhancing data accuracy and accessibility for clinical staff.
- Streamlined intake processes, reducing wait times and improving patient satisfaction ratings.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Developed standard operating procedures to improve workflow consistency and accuracy in daily tasks.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Scheduled appointments in computer system.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Collaborated with team members to address guest needs and ensure seamless operations.
- Provided administrative support to management staff, contributing to overall office productivity.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Patient Service Representative
Chesapeake Regional Hospital
Chesapeake, VA
10.2008 - 10.2012
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Provided exceptional customer service by addressing patient inquiries and resolving issues efficiently.
- Maintained accurate patient records using electronic health record (EHR) systems to ensure compliance.
- Oversaw daily operations of front desk activities, ensuring adherence to hospital policies and standards.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Facilitated patient check-in processes to enhance service delivery and streamline operations.
- Coordinated with healthcare providers to ensure accurate patient information was maintained throughout visits.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Managed patient registration process, confirming data accuracy and completeness.
Education
Associate of Arts - Medical Assistant
Corinthian College
Chesapeake, VA08.2008
High School Diploma -
Western Branch High School
Chesapeake, VA06.1994
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
Timeline
Welcome Specialist
Conduent Call Center
04.2017 - 09.2020
Front Desk Coordinator
Atlantic Dermatology Associates
10.2012 - 03.2015
Patient Service Representative
Chesapeake Regional Hospital
10.2008 - 10.2012
High School Diploma -
Western Branch High School
Associate of Arts - Medical Assistant
Corinthian College