Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kelly Zelaya

Show Low,AZ

Summary

Dynamic customer service professional with extensive experience at The Spaghetti Shack, excelling in cash handling and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Recognized for efficiently processing transactions and fostering positive relationships with clients, ensuring a welcoming and organized environment.

Overview

5
5
years of professional experience

Work History

Cashier

The Spaghetti Shack
Pinetop-Lakeside, AZ
10.2023 - Current
  • Processed customer transactions efficiently and accurately during busy shifts.
  • Handled cash registers and managed cash drawer balances daily.
  • Provided friendly and knowledgeable customer service to enhance shopping experience.
  • Assisted in stocking shelves and maintaining store organization and cleanliness.
  • Resolved customer inquiries and complaints promptly to ensure satisfaction.
  • Collaborated with team members to manage peak hours effectively.
  • Maintained knowledge of promotions, products, and store policies for informed assistance.
  • Followed company procedures for opening and closing the register securely.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Helped customers find specific products, answered questions, and offered product advice.

Front Desk Receptionist

Quality Hill Resort
Pinetop , AZ
11.2024 - 06.2025
  • Greeted guests warmly and provided prompt check-in assistance.
  • Managed phone calls and directed inquiries to appropriate departments.
  • Coordinated reservations and maintained accurate booking records.
  • Handled guest complaints with professionalism and empathy.
  • Organized front desk area to ensure a welcoming environment.
  • Assisted guests with local information and activity recommendations.
  • Collaborated with housekeeping to ensure room availability and readiness.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Assisted with scheduling appointments for clients and visitors.

Waitress

Mountain Thai
Pinetop-Lakeside, AZ
02.2023 - 03.2024
  • Provided exceptional customer service to enhance dining experience.
  • Maintained cleanliness and organization of dining area and tables.
  • Collaborated with kitchen staff to ensure timely meal delivery.
  • Handled cash and processed payments efficiently at the register.
  • Recommended menu items to guests based on preferences.
  • Developed positive relationships with regular customers through friendly conversation.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Greeted customers, answered questions, and recommended specials to increase profits.

Customer Service

Poki Delight
Eastvale , CA
01.2021 - 06.2022
  • Provided customer service in a professional manner.
  • Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
  • Provided excellent customer service throughout each call.
  • Developed solutions to improve customer service experience.
  • Monitored workflow, productivity, and customer service levels.
  • Provided customer service support to ensure customer satisfaction.
  • Greeted clients and provided excellent customer service.

Education

High School Diploma -

Eleanor Roosevelt
Eastvale
07-2021

Skills

  • Cash handling
  • Point of sale
  • Customer service
  • Inventory management
  • Transaction processing
  • Conflict resolution
  • Communication skills
  • Problem solving
  • Customer assistance

References

References available upon request.

Timeline

Front Desk Receptionist

Quality Hill Resort
11.2024 - 06.2025

Cashier

The Spaghetti Shack
10.2023 - Current

Waitress

Mountain Thai
02.2023 - 03.2024

Customer Service

Poki Delight
01.2021 - 06.2022

High School Diploma -

Eleanor Roosevelt

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