KELLYE HOLLOWAY
Early
Summary
Adaptable, experiences in multitasking with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Dietary Manager
Creative Healthcare Solutions
07.2025 - Current
- Monitored production to check safety, standardized production and appropriate portioning.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Purchased food supplies for department according to budget limitations.
- Visited with residents to inquire about satisfaction, quality, and personal preferences.
- Purchased food and cultivated strong vendor relationships.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Coordinated with catering staff to deliver food services for special events and functions.
Member Relations Representative
Bandera Electrical Cooperative
01.2023 - 07.2025
- Managed member accounts, including updating contact information and payment records.
- Answered incoming calls from current and prospective members.
- Responded to inquiries from members via email or phone in a timely fashion.
- Processed applications for new membership requests.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Assistant Manager
Hidden Hideaway
05.2022 - 01.2023
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Bar and Restaurant Manager
West End Pizza Co.
07.2021 - 06.2022
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
Bar Manager
Lone Star Bar And Grill
03.2021 - 07.2021
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies.
Correctional Officer Sergeant
Texas Department Of Criminal Justice
12.2017 - 04.2021
- Completed daily work report sheets and delegated tasks to employees.
- Handled inmate counts and searches for missing inmates.
- Supervised dining hall, outdoor recreation area, vocational shop and inmate housing unit.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Oversaw control center, monitoring inmates, visitors and employees for signs of suspicious behavior.
- Coordinated responses to emergency situations arising in different prison locations.
Bartender
VFW Post 3278
07.2015 - 12.2020
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Server
Skillets
07.2010 - 06.2015
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Education
High School Diploma -
Brownwood High School
Brownwood, TX05.2010
Skills
- Money Handling
- Staff Scheduling
- Investigating Complaints
- Monitoring Food Preparation
- Menu Pricing and Writing
- Managing Deliveries
- Call Documentation
- Customer Service
- De-Escalation Techniques
- Promotional Support
- Account Management
- Work Prioritization
- Understanding Customer Needs
- Inbound Call Management
- Staff monitoring
- Cross-functional coordination
- Meal development
- Hygiene standards
- Inventory management
Certification
- Manager's Food Handler Training
Timeline
Dietary Manager
Creative Healthcare Solutions
07.2025 - Current
Member Relations Representative
Bandera Electrical Cooperative
01.2023 - 07.2025
Assistant Manager
Hidden Hideaway
05.2022 - 01.2023
Bar and Restaurant Manager
West End Pizza Co.
07.2021 - 06.2022
Bar Manager
Lone Star Bar And Grill
03.2021 - 07.2021
Correctional Officer Sergeant
Texas Department Of Criminal Justice
12.2017 - 04.2021
Bartender
VFW Post 3278
07.2015 - 12.2020
Server
Skillets
07.2010 - 06.2015
High School Diploma -
Brownwood High School