Kelly Newcom
Conyers,GA
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Operations Manager
Cell Touch
Columbus, GA
09.2024 - Current
- Developed training programs for staff, promoting skill development and knowledge sharing.
- Coordinated logistics operations, optimizing inventory management and minimizing stock discrepancies.
- Conducted regular audits of operational processes, enhancing accountability and operational excellence.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Operations Manager
Cell Touch
Columbus, GA
09.2024 - 04.2026
- Traveled to nine stores ensuring that all inventory was maintained for maximum sales.
- Oversaw store maintenance.
- Kept all stores up to date with current marketing.
- Made sure every store was compliant with all company procedures and passing audits with more than 92%.
- Completed all deposits.
- Collaborated with management to effectively train and mentor staff to prepare them for expected roles and responsibilities.
Store Manager
Cell Touch
Loganville, GA
04.2019 - 09.2024
- Exceeded key performance indicators (KPI) by consistently achieving sales and operational targets as defined by company and industry standards.
- Led team members to ensure the store met or surpassed monthly sales quotas, driving revenue growth.
- Recruited, onboarded, and trained qualified sales associates, improving team performance and retention.
- Met business traffic needs by preparing and delivering staffing schedules in a timely manner, ensuring optimal coverage.
- Coached and mentored team members daily, increasing employee engagement and productivity.
- Coordinated, measured, and monitored all sales and non-sales tasks, providing direction and motivation to build a positive sales and service experience.
- Ensured all opening and closing procedures were followed, maintaining operational compliance.
- Maintained store cleanliness, ensured equipment was in good working order, and kept selling systems and supplies appropriately stocked.
Sales Advisor
US Auto Sales
Athens, GA
05.2021 - 11.2021
- Assisted customers in locating vehicles that fit their needs and price range, contributing to increased customer satisfaction.
- Followed up with prior customers to inquire about their vehicles, strengthening client relationships and encouraging repeat business.
- Maintained lot organization to ensure a positive buying experience for each customer.
- Guided customers through their search for a new vehicle, supporting sales goals.
Sales Advisor
Drivetime Car Dealership
Athens, GA
01.2019 - 01.2020
- Assisted customers in locating vehicles that fit their needs and payment or price range, enhancing customer satisfaction.
- Followed up with prior customers to inquire about their vehicles, fostering long-term relationships and repeat business.
- Maintained lot organization to ensure a seamless and positive buying experience.
- Supported customers in their search for a new vehicle, contributing to overall sales performance.
Store Manager
Wireless Time LLC, Metro by T-Mobile
Loganville, GA
2015 - 01.2019
- Meet or exceed key performance indicators (KPI) as defined by company and industry standards.
- Lead team members to ensure store meets quota on a monthly basis.
- Recruiting, onboarding and training of qualified sales associates.
- Satisfy coverage requirements by preparing and delivering staffing schedules in a timely manner that meet business traffic needs.
- Perform daily interactions such as coaching/mentoring for the team.
- Provide coordination, measuring and monitoring of all sales and non-sales tasks, direction, and motivation to store employee team to build a positive sales and service experience.
- Ensure that all opening and closing procedures are followed.
- Ensure store is clean, all equipment is properly maintained and in good working order, and that selling systems and supplies are appropriately stocked and provisioned.
Merchandising Specialist
RGIS Inventory Specialists
Michigan
01.2011 - 01.2012
- Executed placement and assembly of selling fixtures, adjusted shelves, and arranged products for store remodels, resets, and openings, ensuring optimal product visibility.
- Worked flexible schedules and traveled to various store locations at least 50% of the time, supporting multiple projects and meeting client deadlines.
Education
Associate's degree - Accounting
MN School of Business, Globe College
Oakdale, MN01-2004
Skills
- Merchandising
- Staff Scheduling
- Training & development
- Store Management
Certification
Driver's License
Timeline
Operations Manager
Cell Touch
09.2024 - Current
Operations Manager
Cell Touch
09.2024 - 04.2026
Sales Advisor
US Auto Sales
05.2021 - 11.2021
Store Manager
Cell Touch
04.2019 - 09.2024
Sales Advisor
Drivetime Car Dealership
01.2019 - 01.2020
Merchandising Specialist
RGIS Inventory Specialists
01.2011 - 01.2012
Store Manager
Wireless Time LLC, Metro by T-Mobile
2015 - 01.2019
Associate's degree - Accounting
MN School of Business, Globe College