Kelme Casseus
Brooklyn,NY
Summary
Proactive Cashier Team Lead at Delimart Supermarket, adept in Word, Excel, and cashier training. Excelled in enhancing customer retention by resolving complaints with professionalism and fostering strong relationships. Demonstrated expertise in product restocking and proficiently led opening/closing procedures, contributing significantly to maintaining high service levels during peak times.
Overview
4
4
years of professional experience
Work History
Cashier Team Lead
Delimart Supermarket
06.2020 - 05.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Education
High School Diploma -
Institution Mixte Jean Moleste Clement
HaitiSkills
Word and Excel
- Cashier training
- Product restocking
- Opening and closing procedures
Languages
French and Creole
Elementary
Timeline
Cashier Team Lead
Delimart Supermarket
06.2020 - 05.2024
High School Diploma -
Institution Mixte Jean Moleste Clement
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