Kelsea Buis
Rockwall,TX
Overview
8
8
years of professional experience
Work History
Dispatcher
Heritage Air And Heat
05.2021 - Current
- Communicated with technician's and customers to coordinate timely arrival.
- Directed dispatching and routing.
- Maintained professional relationship with shippers, office staff, and field supervisor's, technicians, and installers.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
- Utilized dispatch software to enter customer orders, transactions, and receipts.
- Received new orders, prepared documentation, and assigned personnel.
Waitress Trainer
Bin 303
01.2019 - 03.2021
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Monitored new server performance and offered continuous support throughout training period.
Bartender
Bin 303
01.2019 - 03.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server Trainer
Saltgrass Steakhouse, Landry's
01.2017 - 09.2018
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
Bartender Trainer
Saltgrass Steakhouse, Landry's
01.2017 - 09.2018
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Met training needs with well-organized, factual programs based on contemporary requirements.
Head Hostess
Saltgrass Steakhouse, Landry's
02.2016 - 01.2017
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Education
Bachelor's in General Studies -
Texas A&M University - Commerce
Commerce, TX12.2023
Associate of Arts -
Collin County Community College District
Plano, TX05.2020
Skills
- Effective Communication
- Time Management
- Organization
- Adaptability
- Flexibility
- Critical Thinking
Timeline
Dispatcher
Heritage Air And Heat
05.2021 - Current
Waitress Trainer
Bin 303
01.2019 - 03.2021
Bartender
Bin 303
01.2019 - 03.2021
Server Trainer
Saltgrass Steakhouse, Landry's
01.2017 - 09.2018
Bartender Trainer
Saltgrass Steakhouse, Landry's
01.2017 - 09.2018
Head Hostess
Saltgrass Steakhouse, Landry's
02.2016 - 01.2017
Bachelor's in General Studies -
Texas A&M University - Commerce
Associate of Arts -
Collin County Community College District
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