Kelsee Lempa
Chicago,IL
Summary
Dynamic and results-oriented professional with extensive experience in delivering exceptional hospitality while maintaining the highest standards of professionalism and business etiquette. Known for attentively listening to guest requests and concerns, ensuring prompt and effective responses that enhance customer satisfaction. Recognized for reliability and punctuality, consistently arriving prepared to contribute to team success. Authorized to work in the US for any employer, with a strong commitment to excellence in every interaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lab Assistant I
Simple Laboratories
12.2024 - Current
- Performed specimen collection, processing, and analysis while adhering to strict safety, infection-control, and HIPAA protocols.
- Conducted quality assurance checks, maintained accurate documentation, and supported test development and equipment troubleshooting.
- Managed inventory, biohazard disposal, and workflow organization to ensure efficient lab operations.
- Served as a resource for staff outside of the laboratory, providing guidance on procedures and supporting a collaborative, efficient work environment.
- Conducted laboratory tests and experiments, ensuring adherence to safety protocols and quality standards.
Front Desk Associate
Bowlero Corp
05.2021 - 08.2025
- Managed front desk operations, including guest check-in/out, lane scheduling, phone inquiries, and payment support.
- Delivered strong customer service by resolving lane issues, assisting with pricing and event questions, and coordinating with mechanics and kitchen staff.
- Maintained a clean and organized environment, trained new employees, and built positive rapport with guests through professional communication and personalized assistance.
- Coordinated scheduling for bowling lanes, events, and parties to enhance guest experience.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Trained new staff on front desk procedures, promoting consistency in service delivery.
Front Desk Assistant
Professional Eyecare Center
08.2023 - 08.2024
- Managed front desk operations, including patient check-in, appointment scheduling, and record maintenance, ensuring smooth workflow and compliance with HIPAA regulations.
- Provided administrative support by handling phone inquiries, managing office supplies, and organizing patient documentation.
- Verified patient demographics, processed payments, and entered data into the electronic health record system with a focus on accuracy.
- Delivered exceptional customer service, addressing patient inquiries and coordinating with medical staff to enhance patient satisfaction.
- Collaborated with clinical staff to ensure smooth transitions between appointments and examinations.
Education
No Degree - Biology
City Colleges of Chicago
Chicago, IL11.2025
No Degree - Pre-Health
University of Nebraska-Lincoln
Lincoln, NE05.2022
Skills
- Administrative & Office Skills: Data entry, records management, appointment scheduling, documentation review, filing, office operations, organizational skills, multitasking, time management
- Customer Service & Communication: Customer service, client services, phone etiquette, conflict management, interpersonal skills, guest services, rapport-building
- Medical & Laboratory Skills: HIPAA compliance, patient confidentiality, medical terminology, patient interaction, medical billing, medical scheduling, medical office experience, private practice experience, phlebotomy/venipuncture, quality control, medical imaging, medical software
- Technical Skills: Microsoft Office (Word, Excel, PowerPoint, Outlook), Google Workspace, Windows, POS systems, multi-line phone systems, computer literacy, technical proficiency, Adobe Creative Suite
- Other Strengths: Quick learner, attention to detail, leadership, cash handling, cashiering, basic math/retail math, teamwork, responsible and reliable
Certification
- PBT (ASCP) September 2024 to September 2027 Certified Phlebotomy Technician
- CPR Certification August 2024 to August 2026 CPR BLS Certified with American Heart Association
- BLS Certification
- Certified Phlebotomy Technician
- Driver's License
Languages
English - Fluent
Interests
- Hiking
- Baking
- Reading
- Strategy Games
Timeline
Lab Assistant I
Simple Laboratories
12.2024 - Current
Front Desk Assistant
Professional Eyecare Center
08.2023 - 08.2024
Front Desk Associate
Bowlero Corp
05.2021 - 08.2025
No Degree - Biology
City Colleges of Chicago
No Degree - Pre-Health
University of Nebraska-Lincoln