Kelsey Bivens
Copperas Cove,TX
Summary
Proactive young adult filled with a love and passion for helping others. Pleasant and experienced in customer and human services having worked closely with people of all ages in helping them acheive large goals like finishing college, improving their mental health and feeling motivated to keep on going.
Overview
2
2
years of professional experience
Work History
Host
Pluckers Wing Bar
07.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area regularly to keep spotless.
Mental Health Technician
Meridell Achievement Center
11.2022 - 06.2023
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Assisted in facilitated group therapy sessions to help clients develop coping strategies and social skills.
Advanced Math Lab Assistant
Central Texas College Advanced Math Lab
01.2022 - 01.2023
- Provided advanced math homework help to college students
- Proctored exams online and in-person
- Online and in-person tutoring help
- Maintained a calm and tidy lab for students to study and openly ask questions
Concessions Supervisor
Cinergy Entertainment Center
08.2021 - 11.2022
- Coordinated concession team, food preparation and storeroom operations.
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
- Analyzed and controlled inventory, working closely with management.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Participated in food production, properly handling food surpluses and cost control.
Home Health Care Provider
Heights Home Health
04.2021 - 12.2021
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
Education
Associate of Science - Mathematics
Cental Texas College
Killeen, TX05.2022
Skills
- Final Inspections
- Resolving Irregularities
- Reading Comprehension
- Guest Observations
- Mental Health Support
- Care Coordination
- Excellent Customer Service Skills
- Observe Behaviors
- Patient and Family Education
- Safety Behaviors
- Exam Proctoring
- Progress Monitoring
- Clear Instruction and Communication
- Motivating and Encouraging
- Student Engagement
- Student Support
Timeline
Host
Pluckers Wing Bar
07.2023 - Current
Mental Health Technician
Meridell Achievement Center
11.2022 - 06.2023
Advanced Math Lab Assistant
Central Texas College Advanced Math Lab
01.2022 - 01.2023
Concessions Supervisor
Cinergy Entertainment Center
08.2021 - 11.2022
Home Health Care Provider
Heights Home Health
04.2021 - 12.2021
Associate of Science - Mathematics
Cental Texas College
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