Kelsey Chippeaux
Wichita,KS
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Store Manager
In The Bag Cleaners
Wichita, KS
02.2025 - Current
- Ensure professional customer service is provided and establish relationships to use the names of clients.
- Provide detailed descriptions of each item within the POS system. Note certain care needs, such as delicate and handwashing items, check for damage prior to cleaning, and verify the piece count.
- Assist clients with drop-offs and pick-ups, payments, and any questions they may have.
- Troubleshoot and resolve issues as needed.
- Promote sales, specials, and subscription programs.
- Processed daily bank deposits accurately. Assisted in maintaining financial records for bank transactions. Supported team with timely cash handling tasks.
- Facilitated afternoon coaching sessions to enhance employee performance.
- Addressed and resolved client issues to enhance satisfaction and retention.
General Manager
Little Caesars Pizza
Wichita, KS
09.2015 - 04.2017
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Led a team of 20+ employees, providing guidance, training, and support to ensure high levels of productivity and performance
- Achieved sales targets consistently by implementing targeted promotions and upselling techniques
- Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
- Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
- Managed and resolved conflicts among team members to maintain a positive work environment
- Mentored and coached employees to develop their skills and advance within the organization
Associate Manager
Fazoli's
Wichita, KS
09.2013 - 06.2014
- Assisted in the daily operations of opening and closing the store, ensuring all tasks were completed efficiently. Facilitated team efforts to manage store opening and closing activities, contributing to smooth transitions. Supported store operations by executing opening and closing procedures, maintaining consistency.
- Completed daily and nightly paperwork tasks efficiently. Assisted in organizing and managing paperwork on a daily and nightly basis.
- Processed cash deposits efficiently and accurately. Assisted customers with cash deposit transactions. Facilitated cash handling procedures to support team operations.
- Supervised employee scheduling for assigned shifts.
- Developed and implemented training programs for front line staff.
- Supervised and trained cashiers to enhance customer service skills.
- Resolved customer complaints through effective communication and problem-solving strategies.
Head Server
Fat Tony's
Wichita, KS
05.2009 - 01.2013
- Facilitated exceptional customer service experiences to enhance satisfaction.
- Executed thorough cleaning protocols to ensure a hygienic environment.
- Assisted in bar setup and closure activities. Supported daily operations by managing bar inventory. Facilitated customer service to enhance guest experiences.
- Managed all server operations to ensure optimal performance and reliability.
- Administered Aloha computer system to streamline operational efficiency.
- Handled monetary transactions accurately and efficiently. Assisted with cash management and reconciliation tasks. Supported financial record-keeping and reporting efforts.
Assistant Store Manager
Little Caesars Pizza
Wichita, KS
08.2007 - 05.2009
- Assisted store manager in overseeing daily operations, including inventory management, staff scheduling, and customer service
- Trained and mentored new employees on company policies, procedures, and customer service standards
- Collaborated with the store manager to develop and implement effective merchandising displays to drive sales
- Managed cash handling procedures, ensuring accuracy and compliance with company guidelines
- Resolved customer complaints or concerns promptly and effectively to maintain high levels of customer satisfaction
- Conducted regular performance evaluations for team members, providing constructive feedback for improvement
- Assumed responsibility for opening or closing the store as needed, ensuring security measures were followed at all times
- Developed strong relationships with customers through exceptional service delivery and personalized assistance
- Ensured compliance with company policies regarding safety regulations, cleanliness standards, and employee conduct
- Led a team of 10 + employees by setting clear expectations, providing guidance when needed
- Served as acting store manager during periods of absence or vacation
Education
High School Diploma -
Labette Community College
Parsons, KS01.2007
Skills
- Customer communication
- Phone answering
- Confidential information handling
- Problem-solving
- Multitasking and organization
- Customer service management
- Store operations
- Training and mentoring
- Inventory management
- Shift scheduling
- Recruitment and hiring
- POS systems
- Operations management
- Staff management
- Accurate money handling
Certification
- Food Handler Certification
- ServSafe
- Driver's License
Additional Information
Authorized to work in the US for any employer
Timeline
Store Manager
In The Bag Cleaners
02.2025 - Current
General Manager
Little Caesars Pizza
09.2015 - 04.2017
Associate Manager
Fazoli's
09.2013 - 06.2014
Head Server
Fat Tony's
05.2009 - 01.2013
Assistant Store Manager
Little Caesars Pizza
08.2007 - 05.2009
High School Diploma -
Labette Community College