Kelsey Davis
Marlow
Summary
Dynamic and results-oriented professional with a proven track record at Jay Lynn White Family Dentistry, excelling in patient coordination and insurance verification. Demonstrated ability to enhance customer satisfaction and streamline appointment processes. Skilled in maintaining patient confidentiality and effective communication, significantly improving operational efficiency.
Overview
10
10
years of professional experience
Work History
Patient Coordinator
Jay Lynn White Family Dentistry
08.2020 - Current
- Provide excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Maintain confidentiality of patient data and condition to safeguard health information.
- Explain upcoming treatment preparation, instructions, and other facts to patients.
- Ensure accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Work with patients procedures.
- Manage incoming calls from patients, directing them appropriately while maintaining confidentiality
Clerk
Baker Express Pharmacy
02.2019 - 08.2020
- Utilized strong multitasking skills to manage multiple priorities and tasks
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Checked out customers
Daycare Teacher
Marlow First Baptist
09.2014 - 02.2019
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Gathered materials and resources to prepare for lessons and activities.
Education
High School Diploma -
Bray-Doyle
Bray, OK05-2014
Skills
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Records management
- Patient registration
- Patient care coordination
- Filing and recordkeeping
- Scheduling
- Payment collection
Timeline
Patient Coordinator
Jay Lynn White Family Dentistry
08.2020 - Current
Clerk
Baker Express Pharmacy
02.2019 - 08.2020
Daycare Teacher
Marlow First Baptist
09.2014 - 02.2019
High School Diploma -
Bray-Doyle
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