Kelsey D. Clark
Canton,IL
Summary
Detail-oriented professional with experience in banking and customer service, skilled in handling sensitive financial records, verifying account information, and maintaining accuracy in high-volume environments. Strong communication and organizational skills with a proven ability to manage documentation and assist customers efficiently.
Overview
6
6
years of professional experience
Work History
Universal Banker
MidAmerica National Bank
Canton, IL
02.2025 - Current
- Assisted 40+ customers daily with deposits, withdrawals, and account inquiries while maintaining a high level of accuracy and professionalism
- Processed financial transactions and balanced cash drawers in compliance with banking regulations and internal procedures
- Serviced and maintained ATMs, including cash replenishment, troubleshooting, and ensuring proper functionality
- Prepared and managed federal cash shipments, ensuring secure handling and adherence to strict guidelines
- Resolved customer account issues efficiently while maintaining confidentiality of sensitive financial information
- Collaborated with team members to ensure smooth daily operations and excellent customer service
Server Team Lead
Cracker Barrell Old Country Store
Buford, GA
07.2023 - 01.2025
- Provided attentive service to 40+ tables per shift in a fast-paced, high-volume environment
- Accurately recorded and processed orders, payments, and transactions while maintaining strong attention to detail
- Resolved customer concerns professionally, ensuring a positive dining experience and repeat business
- Trained and mentored 10 new employees on service standards, POS systems, and company procedures
- Managed multiple priorities simultaneously, maintaining efficiency and organization during peak hours
- Collaborated with team members to ensure smooth operations and timely service
- Maintained cleanliness and compliance with company and health standards
Electronic Services Specialist
CEFCU
Peoria, IL
08.2020 - 02.2023
- Managed 100+ daily customer interactions, resolving account issues with accuracy and efficiency
- Verified account details and processed financial requests while maintaining strict confidentiality
- Communicated through phone, chat, and secure messaging to assist with account records
- Trained 18 new employees on systems, procedures, and compliance standards
- Assisted with escalated issues and performed supervisory duties as needed
Customer Service Representative
HGS
Peoria, IL
03.2020 - 08.2020
- Handled 100+ inbound calls daily, assisting users with account access, troubleshooting, and transaction-related concerns
- Provided support through both phone and email channels while maintaining accuracy and efficiency in a high-volume environment
- Resolved customer issues by identifying problems, researching solutions, and ensuring timely follow-up
- Maintained detailed and accurate records of customer interactions and account activity
- Trained and mentored 8 new hires on systems, procedures, and customer service standards
- Recognized as a top-performing representative for strong communication skills and training contributions
Education
Phlebotomy Technician Diploma - Phlebotomy
Midwest Technical Institute
East Peoria04-2023
Cardiopulmonary Resuscitation - Phlebotomy
Midwest Technical Institute
East Peoria03-2023
High School Diploma -
Canton High School
Canton, IL05-2019
Skills
- Document Verification & Processing
- Data Entry & Record Management
- Attention to Detail
- Customer Service
- Confidential Information Handling
- Cash Handling & Balancing
- Problem Solving
- Microsoft Office / Banking Systems
Timeline
Universal Banker
MidAmerica National Bank
02.2025 - Current
Server Team Lead
Cracker Barrell Old Country Store
07.2023 - 01.2025
Electronic Services Specialist
CEFCU
08.2020 - 02.2023
Customer Service Representative
HGS
03.2020 - 08.2020
Phlebotomy Technician Diploma - Phlebotomy
Midwest Technical Institute
Cardiopulmonary Resuscitation - Phlebotomy
Midwest Technical Institute
High School Diploma -
Canton High School