Kelsey Elgin
San Diego,TX
Summary
I’m people-focused and believe that exceptional customer experiences are built through empowered teams. My goal is simple: create a supportive, growth-driven environment where both customers and staff feel genuinely cared for. I’m energized by community-building, curious about ways people connect with brands, and passionate about creating inclusive customer and ambassador experiences—especially within the skincare and wellness space.
Overview
7
7
years of professional experience
Work History
Training Store Manager
Lush Fresh Handmade Cosmetics North America
04.2025 - Current
- Supporting the onboarding of new Store Managers, ensuring they are fully trained and engaged with the Lush brand.
- Crafting innovative training initiatives that foster excitement and retention among new hires.
- Conducting assessments of new shops to ensure adherence to company protocols and training standards.
Store Manager
Lush Fresh Handmade Cosmetics North America
Escondido, CA
12.2023 - Current
- Leading a dynamic & diverse team in delivering exceptional customer experiences while embodying LUSH’s core values.
- Fostering a culture of community and belonging through in-shop events and staff professional development
- Implementing strategic business decisions that resulted in a 20% increase in store profitability.
- Developing talent through coaching and mentoring, enhancing team performance and morale through strong DEIB
Manager in Training
Lush Fresh Handmade Cosmetics North America
Escondido, CA
06.2022 - 12.2023
- Supported the Store Manager in all operational areas, ensuring a seamless customer experience.
- Implemented LUSH’s Leadership Practices to enhance team collaboration and service quality.
- Achieved sales goals consistently by fostering a positive staff and customer environment.
Floor Leader
Lush Fresh Handmade Cosmetics North America
Escondido, CA
11.2019 - 06.2022
- Supported the Store Management Team in driving sales and operational excellence.
- Analyzed sales results to identify trends and improve performance.
- Led training sessions to enhance staff skills and motivation.
- Contributed to creating an exceptional customer experience at Lush Fresh Handmade Cosmetics.
Education
Mass Communication/Media Studies
Mt. San Jacinto College
06.2015
Skills
- Employee engagement
- Customized training
- Event planning
- Leadership development
- Inclusive leadership
- Community engagement
Timeline
Training Store Manager
Lush Fresh Handmade Cosmetics North America
04.2025 - Current
Store Manager
Lush Fresh Handmade Cosmetics North America
12.2023 - Current
Manager in Training
Lush Fresh Handmade Cosmetics North America
06.2022 - 12.2023
Floor Leader
Lush Fresh Handmade Cosmetics North America
11.2019 - 06.2022
Mass Communication/Media Studies
Mt. San Jacinto College