Kelsey Fugate
Versailles,KY
Summary
Knowledgeable bank teller with almost 10 years experience, and 4 years supervisor experience. Strive to give excellent customer service, while maintaining company policy and procedure. Adept at cash handling, time management, and problem solving. Understanding of bank regulations and compliance procedures.
Overview
9
9
years of professional experience
Work History
Teller
PNC Bank
Versailles, KY
11.2020 - Current
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Answered customer inquiries regarding bank products and services.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Built and maintained client relationships through quality, personalized interactions.
- Delivered exceptional service to customers in person or over telephone.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
Lead Teller
WesBanco
Versailles, KY
07.2015 - 11.2020
- Managed a team of tellers and ensured proper training on all banking policies and procedures.
- Monitored daily cash levels in the vault and reconciled discrepancies.
- Led weekly staff meetings to discuss goals, objectives, and performance metrics.
- Provided ongoing coaching and feedback to tellers on their job performance.
- Performed daily balancing of the cash drawer as well as other assigned duties such as ATM monitoring or check cashing.
- Audited teller transactions for accuracy prior to submission for processing.
- Tracked inventory levels of supplies necessary for daily operations.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Completed monthly audits and managed overdraft reports.
- Transmitted orders to supply cash to meet daily needs.
Education
High School Diploma -
Woodford County High School
Versailles, KY05-2010
Skills
- Cash Handling
- Regulatory Compliance
- Fraud Detection
- Drawer balancing
- Customer Relationship Building
- Friendly
- Excellent communication skills
- Strong Work Ethic
- Reliable
- Conflict resolution techniques
- Organization and Time Management
- Attention to Detail
- Empathy and Compassionate Care
- Leadership and team building
- Adaptability and Flexibility
Accomplishments
- Several fraud prevention awards within the company
- Positive Voice surveys
Timeline
Teller
PNC Bank
11.2020 - Current
Lead Teller
WesBanco
07.2015 - 11.2020
High School Diploma -
Woodford County High School
Similar Profiles
Gene Vences-SanchezGene Vences-Sanchez
Branch Banker at PNC Bank, Pittsburgh National Corporation BankBranch Banker at PNC Bank, Pittsburgh National Corporation Bank
Tammy BentonTammy Benton
Sr Banker /DMLO at PNC Bank/National City BankSr Banker /DMLO at PNC Bank/National City Bank
Erica HendryErica Hendry
Personal Banker/Loan Officer at PNC Bank/National City BankPersonal Banker/Loan Officer at PNC Bank/National City Bank
Abel Maldonado JrAbel Maldonado Jr
International Trade Specialist at PNC Bank, Pittsburgh National Corporation BankInternational Trade Specialist at PNC Bank, Pittsburgh National Corporation Bank
Jennifer JohnsonJennifer Johnson
Certified Equine Massage Therapist at Johnson Equine Massage TherapyCertified Equine Massage Therapist at Johnson Equine Massage Therapy