Kelsey Galindo
Henderson,NV
Summary
Dynamic Selling Experience Leader at Petco Health & Wellness with a proven track record in client support and performance evaluation. Expert in grooming supervision and product merchandising, I drive customer loyalty through effective team collaboration and strategic planning. Passionate about enhancing service metrics and fostering a positive shopping experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Selling Experience Leader/Solutions Manager
Petco Health & Wellness
Las Vegas, NV
03.2022 - Current
- Hosting and observation management styling that handles and oversees pet care centers and service metrics. Developed strategies to increase customer loyalty and retention through effective management of staff members on the sales floor.
- Understanding quarterly and yearly goals, and tracking KPI, AUR, and POS metrics.
- Mentoring Petco partners in the care and selling of animals and supplies within the best-for-pet model.
- Handles grooming incidents, vet visits for sales floor animals, enclosure deep cleans, and general animal care.
- Handling store open/closure procedures, money drops/change orders, and customer conflict resolution.
- Overseeing the grooming salon, dog training, and vet services. With an understanding of state, federal, and company standards. Building rapport with new and current clientele, while coaching and monitoring groomer metric performances, and new clientele averages. Analyzed weekly sales reports to identify trends in customer demand for products.
- Established clear roles, responsibilities, expectations, timelines, and resources for team projects.
- Firm knowledge of scheduling, and associated action planning within a certain payroll percentage and district allotment.
- Maintained up-to-date knowledge of industry trends in order to apply best practices.
Freight Flow Lead/Head Coach (Key Carrier)
Dick’s Sporting Goods
Las Vegas, NV
02.2021 - 03.2022
- Oversees the backend or operations of the store, which handles the freight and freight team.
- Complying with OSHA regulations, ensuring cleanliness, proper certifications, and an open dock for safe truck unloads and DC return loads. Created schedules for team members based on workload demands and availability of personnel resources.
- Head Coach duties, on receiving days, include setting up tills and making the deposit for the day.
- Handling day-to-day plans and preparing teammates for their day ahead (initiate shift huddles prior to opening), as well as setting them up for daily success.
- Other responsibilities included monthly alarm tests and safety audits, backroom audits (to ensure the backroom is up to company/Osha standards), shrink review on inventory, and reconciliation of any internal/external shrink cases, including inputting daily BOLOs, counts, and documentation of higher-end merchandise, as well as weekly department cycle counts.
- Loading sweeps trucks: Sending back recyclables (pallets, DC totes, fixtures, defective products).
- I was chosen to be a part of a test pilot to restructure backrooms and build plans company-wide. I have been sent to other locations throughout the U.S. to train department leaders and staff, open or close stores, or rebuild the operations process for shipping and receiving.
Lodge/Hunting Lead
Dick’s Sporting Goods
Henderson, NV
02.2020 - 02.2021
- Greeting and assisting customers with knowledge of hunting and lodging.
- Some services provided are hunting needs (gun safety, sales, maintenance, federal background checks), CO2 refill/removal, and customer service management.
- Inventory documentation, reconciliation of any external or internal shrink.
- Planned-based department resets and merchandise strategizing by flexing and creating plans based on inventory.
- Responsible for cross-training with close departments, such as bikes and fitness. Building, understanding, and selling fitness equipment while appropriately and accurately giving the guest the best fitness experience, while closing the sale. Building, tuning, and repairing bikes to ensure guests' road safety.
- Building product display shippers and handling any ad set or price changes for promotional weeks.
Customer Service Specialist
Dick’s Sporting Goods
Henderson, NV
09.2018 - 02.2020
- Responsible for the frontend of the store, which includes money handling, opening/closing POS systems, money drops, and deposits.
- Greeting and assisting customers, working on planograms, stocking fixtures, and shelves.
- Some services provided would include rebuilding and repairing golf clubs, golf club and apparel sales, and customer service management.
- Inventory documentation, reconciliation of any external or internal shrink.
- Coaching or delegating throughout the store.
Senior Cashier/Tech Services
Golf Galaxy
10.2017 - 05.2018
- Responsible for the front end, and back end of the store, which includes money handling, greeting or assisting customers, stocking fixtures, and shelves.
- Some services provided would include, rebuilding/repair of golf clubs, Golf club and apparel sales, and customer conflict resolution.
Advertisement Representative
Wise Home Solutions
San Antonio, TX
06.2017 - 08.2017
- Internship to promote and sell home security systems by all necessary methods (door to door, social media, phone calls).
- Developed the ability to sell security systems without using the word 'security.'
- Expanded customer service and sales abilities by preparing to teach and train new abilities in the advertisement world.
SalesFloor Supervisor
Sears Holdings Corporation (Kmart)
Henderson, NV
06.2016 - 06.2017
- Responsible for performing sales floor work, such as greeting and assisting customers, stocking shelves, or taking inventory.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, and assisting customers.
- Directly supervise employees throughout other departments, engaging with sales figures and KPIs, reconciling cash receipts, and addressing other loss prevention issues.
- Implemented new processes or procedures as needed to ensure smooth operation of the sales floor environment.
- Supervised and monitored the daily operations of a sales floor, ensuring employees adhered to company policies and procedures.
- Developed strategies to increase customer loyalty and retention through effective management of staff members on the sales floor.
Customer Service Supervisor
Sears Holdings Corporation (Kmart)
Las Vegas, NV
06.2015 - 06.2016
- Determine staffing requirements, interview, hire, and train new employees for the front end of the store.
- Provide “WOW” customer service experiences, and relay that value to each and every cashier being mentored.
- PAL trainer for all new associates, and cross-trained associates.
- Other responsibilities include performing sales floor work, such as greeting or assisting customers, stocking shelves, working on planograms, or taking inventory.
- Directly supervise employees throughout other departments, engaging with sales figures and KPIs, reconciling cash receipts, and addressing other loss prevention issues.
Education
Honors Diploma -
Odyssey Charter Highschool
Las Vegas, NVSome College (No Degree) - Mortuary Science
College of Southern Nevada
Las Vegas, NVSkills
- Client support
- Detail orientation
- Money management
- Effective communication
- Tech-savvy
- Product merchandising
- Team collaboration
- Grooming supervision
- Risk evaluation
- Incident response
- Performance evaluation
References
- Matthew George, District Manager, Sears Holdings Corporation, (702) 806-6921
- Trevor Jones, Store Manager, Sears Holdings Corporation, (702) 769-2947
- Andrew Stephens, District Supervisor, Wise Home Solutions, (801) 791-0090
- David Zorzi, General Manager, Petco Health & Wellnes, (702) 253-7800
Accomplishments
- Petco top 5 services bonus
- Petco elite achievers 2022 & 2023
- Top 5 shrink management bonus (DSG)
Certification
- Bike Technician
- Fitness Technician
- Golf Technician
- Aquatics Specialist
- Pet Nutrition Specialist
Timeline
Selling Experience Leader/Solutions Manager
Petco Health & Wellness
03.2022 - Current
Freight Flow Lead/Head Coach (Key Carrier)
Dick’s Sporting Goods
02.2021 - 03.2022
Lodge/Hunting Lead
Dick’s Sporting Goods
02.2020 - 02.2021
Customer Service Specialist
Dick’s Sporting Goods
09.2018 - 02.2020
Senior Cashier/Tech Services
Golf Galaxy
10.2017 - 05.2018
Advertisement Representative
Wise Home Solutions
06.2017 - 08.2017
SalesFloor Supervisor
Sears Holdings Corporation (Kmart)
06.2016 - 06.2017
Customer Service Supervisor
Sears Holdings Corporation (Kmart)
06.2015 - 06.2016
Honors Diploma -
Odyssey Charter Highschool
Some College (No Degree) - Mortuary Science
College of Southern Nevada
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