Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
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Kelsey Grib

Clearwater

Summary

I consider myself as professional with enhanced experience in onboarding, well adept at streamlining processes and enhancing employee integration with the clients. Skilled in communication, training, and building strong team relationships, always focused on delivering results. Known for reliability, adaptability, and fostering collaboration to meet organizational goals effectively.

Overview

7
7
years of professional experience

Work History

Onboarding Coordinator

Fisher Investments
11.2023 - Current
  • Ensured a positive onboarding experience by addressing any concerns or issues promptly and effectively.
  • Collaborated with our deparment's managers to gather feedback and continuously improve the onboarding process.
  • Maintained accurate records of all onboarding activities, ensuring compliance with company policies and legal requirements.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Shift Supervisor

Starbucks
10.2018 - Current
  • Completed opening and closing duties to facilitate business operations.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Collaborated with team members to improve performance and implement training updates.
  • Reinforced rules to promote superior employee performance.
  • Taught staff upselling techniques to meet revenue targets.
  • Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.

Education

Bachelor of Arts - Educational Studies

Arizona State University
Tempe, AZ
12.2023

Skills

  • Operations Management
  • Business Development
  • Strategic Planning
  • Project Management
  • Inventory Control
  • Negotiation
  • Cross-functional teamwork
  • Customer-Oriented
  • Staff Development
  • Organizational Growth

Education and Training

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Timeline

Onboarding Coordinator

Fisher Investments
11.2023 - Current

Shift Supervisor

Starbucks
10.2018 - Current

Bachelor of Arts - Educational Studies

Arizona State University

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Kelsey Grib