Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelsey Hall

Aiken,SC

Summary

Enthusiastic professional motivated to assist individuals and families with understanding personal responsibilities and rights as hospital patients.

Overview

3
3
years of professional experience

Work History

Patient Advocate

YourHealth
Augusta , GA
03.2024 - Current
  • Attended meetings with physicians and other healthcare professionals to discuss cases.
  • Monitored patient progress throughout treatment courses, updating charts accordingly.
  • Advocated for patients' rights when dealing with third party payers or other healthcare entities.
  • Provided emotional support to patients and their families during difficult times.
  • Created reports summarizing cases handled by the Patient Advocacy Department each month.
  • Assisted in the development of individualized treatment plans for clients based on their specific needs.
  • Assisted patients in selecting appropriate courses of actions and obtaining needed support.

Host

Olive Garden
Aiken, SC
08.2023 - 02.2024
  • Managed incoming calls during busy shifts.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Served as point-of-contact for resolving guest complaints or special requests.

Front Desk Receptionist

Carolina's Computers
Aiken , SC
01.2022 - 08.2022
  • Handled sensitive information in a confidential manner.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.

Education

High School Diploma -

Silver Bluff High School
Aiken, SC
06-2022

Skills

  • Verbal and written communication
  • Legal Compliance
  • Resource Utilization
  • Proficient in microsoft
  • Medicaid knowledge
  • Computer savvy
  • Technical assistance
  • Relationship Building
  • Database coordination
  • Caseload Management
  • Quality Assurance

Timeline

Patient Advocate

YourHealth
03.2024 - Current

Host

Olive Garden
08.2023 - 02.2024

Front Desk Receptionist

Carolina's Computers
01.2022 - 08.2022

High School Diploma -

Silver Bluff High School

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Kelsey Hall