Kelsey Hall
Aiken,SC
Summary
Enthusiastic professional motivated to assist individuals and families with understanding personal responsibilities and rights as hospital patients.
Overview
3
3
years of professional experience
Work History
Patient Advocate
YourHealth
Augusta , GA
03.2024 - Current
- Attended meetings with physicians and other healthcare professionals to discuss cases.
- Monitored patient progress throughout treatment courses, updating charts accordingly.
- Advocated for patients' rights when dealing with third party payers or other healthcare entities.
- Provided emotional support to patients and their families during difficult times.
- Created reports summarizing cases handled by the Patient Advocacy Department each month.
- Assisted in the development of individualized treatment plans for clients based on their specific needs.
- Assisted patients in selecting appropriate courses of actions and obtaining needed support.
Host
Olive Garden
Aiken, SC
08.2023 - 02.2024
- Managed incoming calls during busy shifts.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Served as point-of-contact for resolving guest complaints or special requests.
Front Desk Receptionist
Carolina's Computers
Aiken , SC
01.2022 - 08.2022
- Handled sensitive information in a confidential manner.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
Education
High School Diploma -
Silver Bluff High School
Aiken, SC06-2022
Skills
- Verbal and written communication
- Legal Compliance
- Resource Utilization
- Proficient in microsoft
- Medicaid knowledge
- Computer savvy
- Technical assistance
- Relationship Building
- Database coordination
- Caseload Management
- Quality Assurance
Timeline
Patient Advocate
YourHealth
03.2024 - Current
Host
Olive Garden
08.2023 - 02.2024
Front Desk Receptionist
Carolina's Computers
01.2022 - 08.2022
High School Diploma -
Silver Bluff High School