Kelsey Holloway
Atlanta,GA
Summary
Dedicated customer service agent with experience in call centers and retail environments. Known for exceptional problem-solving abilities and data entry skills, delivering efficient support to enhance the overall customer experience.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
TeleDirect
03.2024 - 01.2026
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Store Manager
Cricket Wireless
02.2022 - 07.2024
- Led daily store operations to ensure optimal customer experience and sales performance.
- Trained and mentored staff to enhance team productivity and service quality.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Front End Supervisor
Kroger
09.2019 - 11.2022
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Improved efficiency, optimizing layout of front end to reduce customer waiting time.
Education
Associate of Science - Pharmacy Tech
South College
Knoxville, TN04-2028
High School Diploma -
Maynard Holbrook Jackson High School
Atlanta, GA05-2020
Skills
- Data entry
- Problem resolution
- Outstanding communication skills
- Customer service
- Call center experience
- Active listening
- File management
- Inbound customer service
Timeline
Customer Service Agent
TeleDirect
03.2024 - 01.2026
Store Manager
Cricket Wireless
02.2022 - 07.2024
Front End Supervisor
Kroger
09.2019 - 11.2022
Associate of Science - Pharmacy Tech
South College
High School Diploma -
Maynard Holbrook Jackson High School