Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelsey Jackson

Houston,TX

Summary

Possessing friendly and empathetic demeanor with passion for problem-solving and assisting others. Equipped with solid understanding of customer service principles and proficient in communication and conflict resolution. Dedicated to creating positive customer experiences and building long-lasting relationships.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

Brookdale Assisted Living
Houston, TX
09.2024 - Current
  • Handled client concerns about the utilization of services and products.
  • Documented call-related information for auditing and reporting purposes
  • Regularly update and maintain customer records.

Unit Secretary

Houston Methodist
Hobson, TX
06.2022 - 06.2024
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed incoming calls and directed to appropriate department.

Education

Penn Foster School
Scranton, PA
08.2022

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills

Timeline

Front Desk Receptionist

Brookdale Assisted Living
09.2024 - Current

Unit Secretary

Houston Methodist
06.2022 - 06.2024

Penn Foster School