Kelsey Johnson
North Salt Lake,UT
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Delta Air Lines. Proven ability to ensure passenger safety and satisfaction through effective problem-solving and attention to detail. Experienced in crisis intervention as a Psychiatric Technician, adept at collaborating with multidisciplinary teams to enhance care outcomes.
Overview
8
8
years of professional experience
Work History
Flight Attendant
Delta Air Lines, Inc
09.2021 - 11.2025
- Ensured passenger safety by conducting pre-flight safety checks and demonstrating emergency procedures.
- Assisted passengers with boarding, baggage handling, and in-flight service to enhance travel experience.
- Responded promptly to passenger inquiries and resolved issues to maintain high satisfaction levels.
- Collaborated with crew members to execute seamless flight operations and maintain on-time departures.
Substitute Teacher
St. Martin’s Episcopal School
01.2018 - 01.2020
- Delivered engaging lesson plans to diverse student groups in alignment with curriculum objectives.
- Adapted instructional methods to accommodate individual learning styles and needs of students.
- Managed classroom behavior through positive reinforcement and conflict resolution techniques.
- Collaborated with full-time teachers to ensure continuity in educational standards and practices.
Psychiatric Technician
River Oaks Hospital
11.2018 - 11.2019
- Monitored patients' mental and physical health, ensuring safety and compliance with care plans.
- Assisted in crisis intervention, employing de-escalation techniques to manage challenging behaviors.
- Documented patient progress in electronic health records, maintaining accuracy and confidentiality.
- Collaborated with multidisciplinary teams to develop individual treatment plans tailored to patient needs.
Education
No Degree - English
Spring Hill College
Mobile, ALHigh School Diploma -
Archbishop Chapelle High School
Metairie05.2011
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Safety procedures
- Emergency procedures
- Problem-solving
Timeline
Flight Attendant
Delta Air Lines, Inc
09.2021 - 11.2025
Psychiatric Technician
River Oaks Hospital
11.2018 - 11.2019
Substitute Teacher
St. Martin’s Episcopal School
01.2018 - 01.2020
No Degree - English
Spring Hill College
High School Diploma -
Archbishop Chapelle High School