Kelsey Lafollette
Nampa,ID
Summary
Hardworking professional with proven relationship-building and time management skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
2
2
years of professional experience
Work History
Server
Buffalo Wild Wings
Nampa
10.2025 - Current
- Provided excellent customer service in a fast-paced restaurant environment.
- Served food and beverages promptly to enhance guest satisfaction.
- Took customer orders accurately and entered them into the point-of-sale system.
- Assisted in training new servers on company procedures and menu items.
Appointment Scheduler
Da Bella
Boise, Idaho
08.2024 - 07.2025
- Managed incoming calls and inquiries to ensure efficient appointment booking.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Scheduled appointments for clients using company-specific scheduling software.
- Maintained accurate records of client interactions and scheduled services.
- Developed strong relationships with clients through effective communication skills.
- Worked collaboratively with other team members to meet departmental goals.
Education
High School Equivalency
Burley, IDSkills
- Customer service
- Upselling strategies
- Client relationship management
- Attention to detail
- Time management
- Team collaboration
- Communication skills
Timeline
Server
Buffalo Wild Wings
10.2025 - Current
Appointment Scheduler
Da Bella
08.2024 - 07.2025
High School Equivalency