Kelsey Long
Fife
Summary
Dedicated and creative Design Consultant with a proven track record in creating custom organizational solutions. Eager to leverage my expertise in design, customer service, and collaboration to contribute to Inspired Closets’ mission of transforming client visions into beautifully organized spaces.
Overview
14
14
years of professional experience
Work History
Design Consultant
Creative Closets
01.2024 - Current
- Designing and selling custom storage solutions (closets, pantries, mudrooms, entertainment centers) through in-home consultations, precise space measurements, and tailored 3D designs.
- Maintaining a 44% close rate in a highly competitive market, consistently meeting sales goals despite positioning Creative Closets as one of the most premium-priced providers.
- Leveraging deep product knowledge to emphasize long-term value drivers such as forever warranties, premium MDF materials, and professional installation, helping clients prioritize quality and service over lower-cost competitors.
- Deliver a personalized, high-touch client experience that results in strong referral business and repeat customers; frequently recognized for professionalism and customer satisfaction in reviews.
- Collaborating closely with installers and operations teams to ensure seamless project execution from consultation through final walkthrough.
- Cultivating relationships with interior designers and professional organizers to generate new business opportunities and strengthen Creative Closets’ community presence.
Design Specialist
The Container Store
05.2022 - Current
- Designing custom spaces, contributing to a 28% increase in sales.
- Conducting in-store consultations to understand clients organizational needs.
- Coordinating campaign elements and ensuring store presentation to company standards.
- Training new employees on merchandising, campaign directives, and design processes.
- Utilizing Microsoft 365 and Sharepoint for communication and collaboration.
Visual Specialist
The Container Store
09.2018 - 05.2022
- Managing weekly truck processes, leading a team of 10-20 employees.
- Overseeing the unload, sorting, and merchandising of all received products, including managing logistics of deliveries.
- Ensuring safety standards and merchandising best practices were followed.
- Acting as the Sales Floor Lead in partnership with store managers.
- Coordinating campaign elements from planning through execution.
Owner and Creator
Midnight Allure
12.2016 - 12.2018
- Establishing and managing an e-commerce business specializing in long-lasting rose arrangements.
- Creating and maintaining websites using Shopify, managing product listings and descriptions.
- Conducting social media marketing on Instagram, collaborating with influencers.
- Coordinating with vendors for cost-effective bulk purchases.
- Handling customer service, order inquiries, and custom order requests.
Inventory Coordinator/Sales, Merchandise Processing, and Order Processing
The Container Store
03.2016 - 09.2018
- Conducting weekly department counts and reconciling inventory discrepancies.
- Implementing weekly price changes instructed by corporate.
- Evaluating damaged products and making decisions on disposition.
- Consulting with customers to create custom organizational solutions.
Owner and Creator
Brazen B
12.2014 - 12.2016
- Launching an e-commerce platform for custom mugs, apparel, coasters, and party glassware.
- Managing website creation, product photography, and editing.
- Conducting influencer marketing and outreach.
- Providing customer service and order inquiries.
Consumer Advocate
LivingSocial
07.2011 - 11.2012
- Educating LivingSocial members on deals and familiarizing customers with website interface.
- Responding to inbound calls and emails from consumers.
- Investigating complaints, fraud, payment and technical issues.
- Communicating and coordinating with internal departments.
- Building relationships with members and merchants as a brand ambassador.
- Processing web and in-store purchases, including custom closet solutions.
- Acting as an SME for verticals such as LivingSocial 'Shop', 'Takeout and Delivery', as well as a national deal with Starbucks.
Education
MSc - Entertainment Business
Full Sail University
Winter Park, FLBA - Drama
University of Washington
Seattle, WASkills
- Communication Skills
- Critical thinking and problem solving
- Customer Service
- Microsoft Office
- Effective Time Management
- Hubspot
Websites
LINKS
- Professional Website
Timeline
Design Consultant
Creative Closets
01.2024 - Current
Design Specialist
The Container Store
05.2022 - Current
Visual Specialist
The Container Store
09.2018 - 05.2022
Owner and Creator
Midnight Allure
12.2016 - 12.2018
Inventory Coordinator/Sales, Merchandise Processing, and Order Processing
The Container Store
03.2016 - 09.2018
Owner and Creator
Brazen B
12.2014 - 12.2016
Consumer Advocate
LivingSocial
07.2011 - 11.2012
MSc - Entertainment Business
Full Sail University
BA - Drama
University of Washington
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