Kelsey MacDonald
Delta Air Lines
8927 16th Ave
11
years of professional experience
Dynamic Flight Attendant with Delta Air Lines, skilled in conflict mediation, passenger assistance and crew coordination. Recognized for enhancing customer and crew satisfaction through effective communication and adaptability in high-pressure situations. Proven ability to uphold Delta service standards and values.
Work History
Flight Attendant
10 Years 7 Months- Promoted flight safety regulations in accordance to Delta and FAA policy.
- Verified emergency equipment is properly placed and functional in accordance with FAA standards.
- Facilitated efficient and customer friendly boarding/deplaning processes.
- Provided meal and beverage services according to Delta standards with an emphasis on positive customer interactions.
- Resolved passenger issues with de-escalation and crew coordination
- Adapted quickly to schedule changes, irregular operations, and diverse passenger needs.
- Provided medical assistance and demonstrated emergency preparedness while also providing proper documentation following the events.
- Promoted Delta values by encouraging and demonstrating professionalism, friendliness, and attentiveness.
- Provide crew members with communication and support with a positive attitude.
Education
Bachelor of Science - Public Health
Skills
Customer service
Team collaboration
Reliability and punctuality
Time management
Passenger assistance
Emergency situations management
Conflict mediation
Brand promotion
Adaptability and flexibility
Aircraft operations support
Team leadership
Timeline
Flight Attendant
Delta Air Lines
03.2016 - CurrentRead More
San Diego State University
Bachelor of Science from Public Health
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