Kelsey Medina
North Dartmouth
Summary
Enthusiastic and adaptable hospitality professional with a background in customer service and high-volume dining. Known for exceptional menu knowledge and positive guest interactions, I am ready to contribute to creating memorable experiences. Eager to bring fresh perspectives, a strong work ethic, and good communication skills to any team.
Overview
5
5
years of professional experience
Work History
Server
Cork Wine And Tapas
New Bedford
11.2024 - 01.2026
- Educated guests about Cork's unique wine offerings and tapas selections.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Provided exceptional customer service in a fast-paced dining environment.
Hostess
Cisco Kitchen and Bar
New Bedford
05.2021 - 11.2025
- Greeted and seated guests promptly to ensure a welcoming environment.
- Handled customer inquiries and complaints with professionalism and courtesy.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Trained new host staff on procedures and customer service standards thoroughly.
Education
High School Diploma -
Greater New Bedford Vocational Technical High
New Bedford, MA06-2017
Skills
- Menu knowledge
- POS operation
- Wine pairing
- Customer service
- Complaint resolution
- High volume dining
- Liquor, wine, and food service
- Strong work ethic
- Suggestive selling
- Positive guest interactions
References
Michele O’Brien, General Manager
(508) 965-8270 , Michele@nationalclubnb.com
Jessica Martinez, Co worker
(774) 992-5529 , Jessiejjfinance@gmail.com
Molly Foster , Operations manager/ event coordinator
(774) 770-4877 , Molly@corkwineandtapas.com
Timeline
Server
Cork Wine And Tapas
11.2024 - 01.2026
Hostess
Cisco Kitchen and Bar
05.2021 - 11.2025
High School Diploma -
Greater New Bedford Vocational Technical High