KELSEY MILLER
Lumberton,NC
Summary
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Clerk
City Of Lumberton
03.2024 - Current
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Issued receipts and processed refunds, credits, or exchanges.
Medical Office Administrator
Lumber River Family Practice
06.2023 - 01.2024
- Assisted with patient check-in, registration and insurance verification at front desk
- Successfully managed patient scheduling, billing, and insurance verification processes in a busy medical office setting
- Reviewed patient medical records for completeness, accuracy and compliance with medical regulations.
Customer Service Representative
Genesis Call Center LLC
03.2023 - 06.2023
- Provide excellent customer service regarding existing reservations in a timely manner
- Identify the customers needs and make changes to customers account based on requests
- Payment processing assistance
- Call documentation.
Substitute Teacher
Public Schools of Robeson County
09.2022 - 03.2023
- Provided classroom instruction outlined in teacher's lesson plans
- Maintained rules of conduct that encouraged self-discipline and responsibility
- Monitored appropriate use and care of equipment, materials and facilities.
Education
Associate of Science - Medical Office Administration
Bladen Community College
05.2023
High School Diploma - General Education
Purnell Swett High School
06.2017
Skills
- ICD-10 Coding
- Computer Skills
- Multitasking and Organization
- Time Management
- Written and Verbal Communication
- Payment Processing
Certification
- Certificate in Medical Office Receptionist
- Certificate in Electronic Health Records
References
- Bria Hicks, Oak Health, Family Nurse Practitioner, (678) 764-1483, briaasiah9597@gmail.com
- Susan Long, Bladen Community College, Professor, (910) 879-5664, slong@bladencc.edu
- Shanee Moore, United Healthcare, Practice Performance Clinical Coordinator, (843) 864-7028, scbabygirl2002@yahoo.com
Timeline
Customer Service Clerk
City Of Lumberton
03.2024 - Current
Medical Office Administrator
Lumber River Family Practice
06.2023 - 01.2024
Customer Service Representative
Genesis Call Center LLC
03.2023 - 06.2023
Substitute Teacher
Public Schools of Robeson County
09.2022 - 03.2023
Associate of Science - Medical Office Administration
Bladen Community College
High School Diploma - General Education
Purnell Swett High School
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