Summary
Overview
Work History
Education
Skills
References
Awards
Timeline
Generic

Kelsey Navarro

Henderson

Summary

Dynamic and results-driven professional with extensive experience in customer service at Ferraro’s. Proven ability in guest complaint resolution and event coordination, ensuring a seamless dining experience. Skilled in time management and team collaboration, consistently enhancing guest satisfaction and operational efficiency. Adept at handling special requests and maintaining a welcoming atmosphere. Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service.

Overview

5
5
years of professional experience

Work History

Hostess

Ferraro’s
04.2018 - 04.2020
  • Responsible for assigning sections to servers and employees schedules while on shift.
  • Must maintain accurate account of all tips by staff and control sheet for income related to entire restaurant for the day.
  • Placing to go orders and reservations
  • Familiar with applications used for reservations

Hostess

Olivia’s
12.2016 - 04.2017
  • As a hostess, customer service is the primary function to ensure service starts off on a positive note.
  • Responsibilities also include answering phones, tracking customers by server and being of assistance as needed in other areas of the restaurant.

Photographer, Retail Sales

Voodoo Zipline, The Rio hotel
07.2016 - 12.2016
  • As a worker at Voodoo I did a variety of tasks, however my primary responsibilities were being a photographer or cashier.
  • Photographer’s jobs are to greet the guests, capture the moment of the guest facing a spectacular view while also and making sure the photos and line orders are correct.
  • As a cashier I was either in the retail store or photo kiosk serving guest needs and answering any questions.
  • In the retail store, I sold tickets and videos along with having guests sign waivers.

Program Assistant

Clark County Parks and Recreation
04.2015 - 11.2015
  • As a program assistant I interacted with elementary school children from kindergarten through fifth grade.
  • Provide a fun and safe atmosphere for the children I was caring for.
  • I was also responsible for speaking to parents about any behavioral issues or concerns that happened throughout the day along with explaining the school policies for behavior expectations.

Education

Some College (No Degree) - Radiology

Santa Rosa Junior College
Santa Rosa, CA

Some College (No Degree) -

College of Southern Nevada

High School Diploma - Honors/AP courses

Liberty High School
Las Vegas, NV

Skills

  • Customer service
  • Team collaboration
  • Time management
  • Event coordination
  • Guest complaint resolution
  • Guest seating
  • Dining room oversight
  • Special requests handling

References

  • Mike Manley, (702) 455-8251
  • Mandy Graves, (702) 994-8949
  • Tom Huhn, (702) 985-9661

Awards

National Workplace Readiness Skills Certification, 03/17/16, CTECS- National Workplace Readiness Skills Certification awarded to Kelsey Navarro for Mastery of the Industry Certified Workplace Readiness.

Timeline

Hostess

Ferraro’s
04.2018 - 04.2020

Hostess

Olivia’s
12.2016 - 04.2017

Photographer, Retail Sales

Voodoo Zipline, The Rio hotel
07.2016 - 12.2016

Program Assistant

Clark County Parks and Recreation
04.2015 - 11.2015

Some College (No Degree) - Radiology

Santa Rosa Junior College

Some College (No Degree) -

College of Southern Nevada

High School Diploma - Honors/AP courses

Liberty High School

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