Kelsey Oswandel
York,PA
Summary
Dynamic professional with extensive experience in patient interaction within the healthcare sector, seeking to transition into a new field. Proven ability to manage patient data effectively while delivering high-quality service, contributing to seamless and efficient operations. Committed to leveraging strong interpersonal and organizational skills in a collaborative environment that values innovation and teamwork. Prepared to embrace new challenges and drive positive outcomes in a diverse setting.
Overview
4
4
years of professional experience
Work History
Patient Service Specialist
Select Physical Therapy
09.2023 - Current
- Detailed oriented to make sure all insurance is up to date as well as patient files
- Educated patients on insurance benefits and payment options, promoting financial transparency.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
- Educated patients on available resources such as financial assistance programs.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Supported clinical staff during peak hours by assisting with room setup, light housekeeping duties, and supply inventory management.
- Processed patient information using electronic health record (EHR) systems with high accuracy.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Working in a team environment to help run a smooth clinic
- Greet patients as they enter the clinic
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Facilitated effective communication between patients and healthcare providers to enhance service delivery.
Internship
WIC (Women, Infant, and Child Health)
05.2022 - 08.2022
- Helped organize community events to promote WIC
- Created PowerPoints and presented at team meetings about women and infant health
- Shadowed a variety of appointments in relation to WIC participants
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor of Science - Public Health
West Chester University of Pennsylvania
West Chester08.2022
Skills
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- HIPAA compliance
- Regulatory compliance
- Data collection
- Insurance verifying
LEADERSHIP
West Chester University Equestrian Team — Team Member
Collaborated with teammates and coaches to improve performance and develop competitive strategies. Balanced rigorous training with academics, demonstrating strong time management and organizational skills. Supported team operations through fundraising and events, showcasing commitment and reliability.
Awards
Academic Excellence Award 2021, Academic Excellence Award 2022
Timeline
Patient Service Specialist
Select Physical Therapy
09.2023 - Current
Internship
WIC (Women, Infant, and Child Health)
05.2022 - 08.2022
Bachelor of Science - Public Health
West Chester University of Pennsylvania