Kelsey Pabon
Canterbury,CT
Summary
At Black Dog Bar & Grille, I excelled in guest engagement and multitasking, enhancing customer satisfaction through effective reservation management and warm welcomes. Trained new staff, ensuring high service standards. Demonstrated patience and hospitality expertise, contributing to a welcoming environment for all patrons.
Overview
1
1
year of professional experience
Work History
Hostess
Black Dog Bar & Grille
04.2024 - 11.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Completed daily side work and opening and closing duties without fail.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
Education
12th Grade, Graduating In June -
The Woodstock Academy
Woodstock, CTSkills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Interactive communication skills
- Greeting guests
- Cleaning and sanitation
- Guest engagement
- Payment processing
- Hospitality service expertise
- Guest seating
- Seating arrangements
Timeline
Hostess
Black Dog Bar & Grille
04.2024 - 11.2024
12th Grade, Graduating In June -
The Woodstock Academy
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