Kelsey Peterson
Midlothian
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Manager
Ellis County Bbq
Midlothian
07.2019 - Current
- Oversaw daily operations and ensured efficient workflow in a busy BBQ restaurant.
- Managed staff scheduling and conducted regular performance evaluations for team members.
- Developed and implemented training programs for new employees to enhance skills.
- Coordinated inventory management, ensuring stock levels met demand without shortages.
- Enforced health and safety protocols to maintain compliance with local regulations.
- Resolved customer complaints promptly, enhancing guest satisfaction during busy shifts.
- Collaborated with suppliers to negotiate favorable terms and maintain quality ingredients.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Oversaw marketing initiatives, increasing brand awareness and sales.
Office Manager/Treatment Coordinator
Dedicated Dental
Allen
01.2012 - 07.2019
- Implemented efficient filing systems to organize documents and improve accessibility.
- Scheduled meetings and maintained calendars for staff and executives.
- Managed office supply inventory and coordinated procurement processes.
- Trained and supervised administrative staff on best practices and procedures.
- Oversaw daily office operations to ensure seamless functionality across departments.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Consult with patients on treatment plans.
- Verify insurance and handled collections.
- Provided excellent patient services.
- Oversaw procedure, dental regulations, and standards.
- Occasional assisting of dentist on procedures.
Education
Bachelor in Business - Business
Baylor University
Waco, TX 08.2008 - 05.2012
Skills
- Staff management
- Budget management
- Inventory control
- Customer service
- Health regulation compliance
- Scheduling coordination
- Office administration
- Employee training
- Coaching and mentoring
- Staff training and development
- Team leadership
- Performance management
Certification
- Dental Assistant License
Timeline
Manager
Ellis County Bbq
07.2019 - Current
Office Manager/Treatment Coordinator
Dedicated Dental
01.2012 - 07.2019
Bachelor in Business - Business
Baylor University
08.2008 - 05.2012