Kelsey Ramirez
Carlsbad,CA
Summary
Dynamic Account Manager with a proven track record at Titan Fire and Life Safety, excelling in business development and client relationship management. Leveraged strategic planning and exceptional customer service to secure new business opportunities, enhancing brand visibility and fostering long-term client loyalty. Adept at navigating industry regulations and ensuring compliance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Manager - B2B Business Development
Titan Fire and Life Safety
Vista, CA
02.2023 - Current
- Implemented creative marketing strategies that led to increased brand visibility and awareness among target customers.
- Developed an in-depth understanding of industry trends, enabling better anticipation of client needs and staying ahead of competitors.
- Secured new business opportunities through networking and relationship-building activities.
- Nurtured long-term relationships with key clients, resulting in increased repeat business and referrals.
- Assisted clients with obtaining permits and certifications related to fire protection requirements, ensuring timely project completion.
- Conducted fire and life safety code review analyses, informing business leadership of discovered risks and deficits needing remediation.
- Improved fire safety by conducting thorough inspections of fire sprinkler systems in commercial, industrial and residential buildings.
- Developed strong working relationships with property managers, building owners, general contractors and other stakeholders to facilitate smooth inspection processes.
- Increased customer satisfaction by providing detailed reports/proposals on inspection findings and recommendations for corrective actions.
- Project management of fire sprinkler systems, fire hydrants, fire extinguishers, fire backflows, post indicator valves, and various underground fire line projects.
- Preparation of proposals and estimations for inspections, maintenance and repairs of all fire and life safety systems.
- Ensured compliance with local and national codes by staying up-to-date on industry standards, guidelines, and regulations.
Optician
Family Eye Care Center
Carlsbad, CA
02.2021 - 05.2023
- Pretesting patients with color test, tonometry, and amsler grid.
- Performance of OCT Scans and Fundus Photos.
- Verifications and communication with all insurance types.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Maintained safe, clean and organized environment to increase patient comfort.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Frame and Contract Lens inventory
Sales Associate
Journeys
Carlsbad, CA
06.2019 - 12.2020
- Maintained records related to sales, returns and inventory availability.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Educated customers on promotions to enhance sales.
- Solved customer challenges by offering relevant shoe products and services.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Associate of Science - Fire Protection And Emergency Management
Palomar College
San Marcos, CA07.2023
High School Diploma -
Sage Creek High School
Carlsbad, CA06.2020
Skills
- Product and Service Sales
- Exceptional Customer Service
- Adapt to diverse groups
- Multi-tasking strength
- Appointment Scheduling
- Flexible and Adaptable
- Business development
- Relationship building and management
- Strategic planning
- Sales presentations
- Account management
- Verbal and written communication
- Vendor management
- Networking strength
- Proposal writing
- Promotional planning
- Client relationship management
- Project management
Tech skills
- Microsoft
- Word
- Google Drive
- Compulink
- Social Media (Facebook, Instagram, LinkedIn, TikTok)
- Excel
- Sage
- Procore
- Bluebeam
- ChatGPT
- CRM
Accomplishments
- ASA (Associated Subcontractors Alliance) Member of the flex committee
- ABCSD (Associated Builders and Contractors) Chair of the membership committee
- BOMASD (Building Owners Management Association) Sub Chair of the communications committee and emerging professional member
- AGCSD (Associated General Contractors) Proud Member
Certification
Fire Technology Certification
Fire Protection Certification
Emergency Management Certification
CPR Certification
Project Management Certification (Pending)
IS-322 FEMA Certification
IS-320 FEMA Certification
IS-323 FEMA Certification
IS-700 FEMA Certification
IS-200 FEMA Certification
IS-800 FEMA Certification
IS-319 FEMA Certification
IS-321 FEMA Certification
IS-00100 FEMA Certification
IS-00005 FEMA Certification
IS-00907 FEMA Certification
Languages
Spanish
Timeline
Account Manager - B2B Business Development
Titan Fire and Life Safety
02.2023 - Current
Optician
Family Eye Care Center
02.2021 - 05.2023
Sales Associate
Journeys
06.2019 - 12.2020
Associate of Science - Fire Protection And Emergency Management
Palomar College
High School Diploma -
Sage Creek High School