Kelsey Rodriguez
San Antonio,TX
Summary
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
8
8
years of professional experience
Work History
Cashier
HEB Grocery Store
San Antonio, TX
08.2011 - 12.2019
- Conducted price checks for special orders or discounts as requested by customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Performed other duties as assigned by management.
- Resolved customer complaints professionally in accordance with company policy.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
High School Diploma -
Palo Alto College
San Antonio, TXSkills
- Drawer balancing
- Returns processing
- Product restocking
- Staff mentoring
- Work ethic and integrity
- Exchanges processing
- Receipt handling
- Attention to detail
- Team collaboration
- Reliability and punctuality
- Report preparation
- Visual merchandising
- Credit card processing
- Liquor regulations and compliance
- Clear communication
- Professionalism and courtesy
- Payment processing
- Retail merchandising
- Point of sale proficiency
- Merchandise exchange
- Liquor law compliance
- Loss prevention
- Order verification
- Decision making aptitude
- Scanner operations
- Cash drawer balancing
- Customer assistance
- Transaction handling
Timeline
Cashier
HEB Grocery Store
08.2011 - 12.2019
High School Diploma -
Palo Alto College