Summary
Overview
Work History
Education
Skills
Timeline
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Kelsey Rogers

Colorado Springs,CO

Summary

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Veterinary Assistant role.

Overview

7
7
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
09.2024 - Current
  • Answer incoming phone calls and address questions from customers and healthcare providers.
  • Streamline prescription processing with accurate data entry and verification of patient information.
  • Restock pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Perform various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

Production Operator

West Pharmaceuticals
03.2023 - 06.2024
  • Developed strong communication channels with team members, fostering a collaborative work environment that resulted in improved processes.
  • Increased overall output by effectively managing resources and prioritizing tasks according to deadlines.
  • Set up and adjusted machines for day-to-day operations.
  • Documented production information via daily system logs and discussed issues with management.

Customer Service Representative

Lowes Home Improvment
09.2017 - 03.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Certificate - Veterinary Assistant Program

Pima Medical Institute
Colorado Springs, CO
03-2024

High School Diploma -

Central Mountain High School
Mill Hall, PA
06-2017

Skills

  • Problem-solving
  • Active listening
  • Team collaboration
  • Time management

Timeline

Pharmacy Technician

CVS Pharmacy
09.2024 - Current

Production Operator

West Pharmaceuticals
03.2023 - 06.2024

Customer Service Representative

Lowes Home Improvment
09.2017 - 03.2023

Certificate - Veterinary Assistant Program

Pima Medical Institute

High School Diploma -

Central Mountain High School

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Kelsey Rogers