Kelsey Roy
Simpsonville
Summary
Dynamic and detail-oriented professional with experience at Hillcrest Chiropractic Associates, excelling in appointment scheduling and patient education. Proven ability to enhance patient care through effective communication and meticulous documentation. Skilled in medical terminology and insurance verification, ensuring seamless operations and improved recovery outcomes.
Overview
6
6
years of professional experience
Work History
Chiropractic Assistant
Hillcrest Chiropractic Associates
10.2023 - 08.2025
- Assisted with patient intake, ensuring accurate documentation and efficient appointment scheduling.
- Coordinated patient care by managing follow-up appointments and treatment plans effectively.
- Supported chiropractic procedures by preparing treatment areas and maintaining equipment cleanliness.
- Educated patients on post-treatment care and exercises, enhancing recovery outcomes.
- Monitored inventory of supplies, facilitating timely reordering to prevent shortages in practice operations.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
Patient Service Representative
Prisma Health
03.2022 - 05.2023
- Answered incoming calls, scheduled appointments, scheduled referral appointments and filed medical records.
- Provided information on services and answered patient inquiries effectively.
- Supported office staff by maintaining organized patient records and documentation.
- Collaborated with healthcare teams to ensure smooth patient flow and service delivery.
- Verified insurance eligibility and coverage for patients.
Machine Operator
Phillips Staffing
10.2019 - 03.2022
- Operated machinery with precision to ensure consistent product quality.
- Monitored production processes, identifying and resolving operational issues promptly.
- Maintained equipment through regular inspections and preventive maintenance protocols.
- Trained new operators on safety procedures and machine operation standards.
Education
High School Diploma -
South Carolina Connections Academy
Columbia, SCAssociate of Science - Dental Hygiene
Greenville Technical College
Greenville, SC04-2029
Skills
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Scheduling appointments management
- Insurance verification
- Payment collection
- Medical billing
- Data entry
Timeline
Chiropractic Assistant
Hillcrest Chiropractic Associates
10.2023 - 08.2025
Patient Service Representative
Prisma Health
03.2022 - 05.2023
Machine Operator
Phillips Staffing
10.2019 - 03.2022
High School Diploma -
South Carolina Connections Academy
Associate of Science - Dental Hygiene
Greenville Technical College
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