Kelsey Ruiz-Harmon
Williamstown,NJ
Summary
Experienced in customer service and team management in a high paced environment. Excellent reputation for improving customer satisfaction, driving operational efficiency, analytical skills, and problem solving.
Overview
9
9
years of professional experience
Work History
Membership Coordinator
National Limousine Association
09.2022 - Current
- Provides exceptional customer service to both prospective and current members, resolving issues promptly and professionally.
- Maintained membership database (YourMembership), ensuring that all information was current and accurate.
- Invoicing, maintaining renewals, auditing yearly financials.
- Works with the team to organize successful networking events (2 trade shows per year - over 2,000 attendees)
Junior Loan Processor
Allied Mortgage Group
02.2021 - 07.2022
- Verified employment backgrounds for each applicant
- Set up, stored and updated customer files, department records and regulatory paperwork, using Encompass
- Communicated to third parties companies for detailed information for applications
- Collected paperwork such as title abstracts, insurance paperwork, loan files (payoffs) and credit histories.
SEO Outreach Specialist
Sagapixel
01.2020 - 12.2020
- Extensive customer service through email and phone calls
- Knowledge in operating Pitchbox
- Developing relationships with website and blog owners
- Basic SEO knowledge; Google My Business listings, Google Ads, etc.
Expert Team
NuLeaf Naturals
01.2019 - 11.2019
- Customer service skills with phone calls, emails, and chat
- High paced environment
- WooCommerce, ShipStation, Sales Force, and Slack experience
- Efficient and elegant writing and typing skills
- Extensive CBD & product knowledge.
General Retail Manager
Verde Naturals
06.2015 - 01.2019
- My responsibilities included fully opening and running two recreational dispensaries - reporting & data analysis, inventory & compliance management, managing two retail teams, purchasing & product selection, and on boarding two different POS systems
- METRC, Excel, Microsoft Suite, Adobe, and some Quick Books experience.
Education
Bachelor of Science - Fashion Marketing
The Art Institute Of Philadelphia
Philadelphia, PA01.2012
Skills
- Organization & Multitasking
- Self Motivated
- Conflict Resolution
- Extensive Customer Service
- Data Entry & Analysis
- Team Leadership
Timeline
Membership Coordinator
National Limousine Association
09.2022 - Current
Junior Loan Processor
Allied Mortgage Group
02.2021 - 07.2022
SEO Outreach Specialist
Sagapixel
01.2020 - 12.2020
Expert Team
NuLeaf Naturals
01.2019 - 11.2019
General Retail Manager
Verde Naturals
06.2015 - 01.2019
Bachelor of Science - Fashion Marketing
The Art Institute Of Philadelphia
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