Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kelsey Ryan

Buffalo,MN

Summary

Detail-oriented and proactive individual with expertise in appointment scheduling and patient record management. Known for quick learning and effective problem-solving, ready to contribute to improved patient care processes and organizational effectiveness.

Overview

7
7
years of professional experience

Work History

Patient Care Coordinator

Buffalo Eye Clinic
Buffalo, MN
07.2024 - Current
  • Coordinated patient appointments and follow-ups to enhance scheduling efficiency.
  • Managed patient records using electronic health record systems for accurate data tracking.
  • Assisted patients in navigating insurance processes to ensure coverage of services.
  • Communicated effectively with medical staff to streamline patient care workflows.

Front Desk Agent

Hoilday Inn Express
Hudson, WI
10.2023 - 07.2024
  • Greeted and assisted guests with check-in and check-out processes, ensuring a smooth experience.
  • Managed reservations using hotel management software, optimizing room availability and guest satisfaction.
  • Provided information on local attractions and services, enhancing guest engagement and satisfaction.
  • Resolved guest inquiries and complaints promptly, maintaining high service standards and customer loyalty.

Guest Services Supervisor

Wilderness Hotel & Golf Resort
Lake Delton, WI
01.2019 - 09.2023
  • Supervised guest services staff to ensure high-quality service delivery.
  • Resolved complex guest inquiries and complaints, fostering positive experiences and loyalty.
  • Trained new staff on best practices in customer interaction and system usage, fostering a knowledgeable team environment.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

Bachelor of Science - Teaching English To Speakers of Other Languages

University of Wisconsin, River Falls
River Falls, WI
05-2024

Skills

  • Critical thinking skills
  • HIPAA compliance
  • Organizational skills
  • Appointment scheduling
  • Quick Learner
  • Ambitious

Languages

Spanish
Professional Working

Timeline

Patient Care Coordinator

Buffalo Eye Clinic
07.2024 - Current

Front Desk Agent

Hoilday Inn Express
10.2023 - 07.2024

Guest Services Supervisor

Wilderness Hotel & Golf Resort
01.2019 - 09.2023

Bachelor of Science - Teaching English To Speakers of Other Languages

University of Wisconsin, River Falls
Kelsey Ryan