Kelsey Shearer
Boiling Springs,SC
Summary
Competent Server Trainer offering 14 years of food service experience in various restaurants. Quick learner with good multitasking skills and exceptional work ethic. Authoritative and clear communicator as well as an enthusiastic and motivated personality. Always able to bring something positive to the work environment.
Overview
12
12
years of professional experience
Work History
Server Trainer
Willy Taco
10.2020 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Server Trainer
Bob Evans
07.2018 - 09.2020
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Answered customers' questions, recommended items and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Performed complete closing and opening shift duties to keep restaurant working efficiently.
Kitchen Staff Member
Barley Jacks
01.2016 - 08.2018
- Completed daily prep.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Prepared and expedited food orders to support waitstaff.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Waitress/Bartender
Johnny J's
06.2011 - 01.2016
- Greeted new customers, discussed specials, and took food & drink orders.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Collected credit card, cash and gift certificate payments.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
High School Diploma -
Medina Senior High School
Medina, OHPsychology
Akron University
Akron, OHSkills
- Training Expertise
- Food Running Skills
- Cash Handling
- High-Volume Dining
- Order Accuracy
- Menu Knowledge
- Food Quality Standards
- Waiting Tables
- Dining Customer Service
Timeline
Server Trainer
Willy Taco
10.2020 - Current
Server Trainer
Bob Evans
07.2018 - 09.2020
Kitchen Staff Member
Barley Jacks
01.2016 - 08.2018
Waitress/Bartender
Johnny J's
06.2011 - 01.2016
High School Diploma -
Medina Senior High School
Psychology
Akron University
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