Kelsey Talmage
Las Vegas,NV
Summary
Dedicated and results-oriented professional with a proven track record in managerial roles within the service industry. Skilled in overseeing teams, managing schedules, and ensuring operational efficiency. Strong ability to handle customer interactions, resolve complaints, and maintain positive relationships. Demonstrated expertise in hiring and firing processes. Exceptional problem-solving skills coupled with a detail-oriented approach to ensure customer satisfaction and streamline operations. A reliable and adaptable professional who thrives in fast-paced environments and consistently exceeds expectations.
Overview
9
9
years of professional experience
Work History
Telecommuications Operater
Interventional Pain Specialist
09.2021 - 04.2023
- Served as the primary point of contact for incoming phone calls, effectively handling and resolving inquiries from angry and disgruntled patients.
- Skillfully defused tense situations and provided empathetic support, ensuring positive patient experiences.
- Transferred calls to the appropriate department when necessary, ensuring seamless communication and efficient issue resolution.
- Managed appointment scheduling and rescheduling, demonstrating excellent organizational skills and attention to detail.
- Maintained effective communication channels with doctors and nurse practitioners, relaying messages promptly and accurately.
- Monitored incoming faxes and facilitated the transmission of medical records to patients' primary care physicians (PCPs), adhering to state requirements and privacy regulations.
- Assisted in generating monthly reports on new patients and the prescription of pain medication, in compliance with state guidelines.
- Contributed to the screening process of incoming Medicaid referrals, streamlining patient access to care.
- Played a key role in processing CoverMyMeds authorization requests, ensuring patients' access to prescribed medications.
Pre-Registration Clerk
Pikeville Medical Center
07.2019 - 06.2021
- Efficiently pre-registered patients for radiology scans, ensuring accurate and up-to-date information for a smooth registration process.
- Verified patient contact information, insurance details, and other personal information to ensure data integrity and minimize errors.
- Proactively contacted patients to update their information if it was found to be out of date or incomplete, maintaining accurate and reliable patient records.
- Monitored schedule changes and proactively communicated with patients to reschedule appointments as needed, ensuring optimal patient satisfaction.
- Collaborated with insurance companies to verify patient benefits and coverage, ensuring accurate billing and reducing claim denials.
- Expertly filed authorization requests with insurance companies, navigating the authorization process and ensuring timely approval for medical procedures.
- Demonstrated attention to detail and adherence to confidentiality protocols while handling sensitive patient information.
Medical Secretary
Foothill Family Clinic
06.2018 - 06.2019
- Efficiently monitored doctor's and physician assistant's schedules, ensuring optimal utilization of time and resources.
- Scheduled appointments, demonstrating strong organizational skills and attention to detail.
- Updated patient demographics and insurance information accurately and promptly, ensuring accurate billing and smooth administrative processes.
- Called medications into pharmacies, ensuring patients received their prescribed medications in a timely manner.
- Facilitated referrals for additional treatments and procedures, coordinating with specialists' offices and ensuring seamless continuity of care for patients.
- Mailed out appointment information for physical exams and new patient visits, providing patients with essential details and ensuring a smooth patient experience.
- Exhibited professionalism and maintained patient confidentiality in handling sensitive information, adhering to HIPAA regulations and best practices.
Manager
Cleaning Solutions
06.2017 - 07.2018
- Effectively managed employee schedules, ensuring proper coverage for shifts and addressing any scheduling conflicts that arose.
- Handled customer complaints and refunds, demonstrating strong problem-solving and customer service skills to ensure customer satisfaction.
- Tagged laundry items when dropped off by customers, ensuring accurate tracking and efficient processing of orders.
- Ensured that everything was prepared for pick-up at the end of each night, maintaining a well-organized and efficient workflow.
- Organized clothes brought back from the main plant and filed them appropriately, maintaining accurate and easily accessible records.
- Managed the submission of punch cards at the end of each pay period and distributed paychecks to employees upon receipt.
- Took charge of the hiring and firing processes, actively recruiting and selecting qualified candidates while maintaining a positive and productive work environment.
Customer Service Representative
Preventive Pest Control
02.2017 - 06.2017
- Effectively managed route schedules, ensuring timely and efficient service calls for clients.
- Scheduled clients for service calls, demonstrating strong organizational skills and attention to detail.
- Communicated with technicians to add on calls and make changes to routes based on client requests and needs.
- Mailed out payment statements to clients and proactively contacted past-due accounts to collect outstanding balances.
- Provided exceptional customer service, addressing inquiries and resolving issues to ensure client satisfaction.
- Assisted with sales calls, recording contact information and passing it along to the lead sales representative for follow-up.
Head Server/Day Shift Manager
Cowboy Grub
02.2014 - 01.2017
- Managed hiring and firing processes for servers, ensuring the selection of qualified personnel for both day and night shifts.
- Oversaw the opening of registers in the morning, demonstrating strong attention to detail and accuracy in financial transactions.
- Managed inventory and ordered necessary supplies, optimizing operational efficiency and ensuring smooth restaurant operations.
- Scheduled staff and ensured shift coverage, effectively managing personnel and minimizing scheduling conflicts.
- Stepped in and provided coverage for shifts when employees did not show up, maintaining seamless operations and exceptional service.
- Demonstrated flexibility and dedication by working overtime in the bakery when needed, particularly during high production periods such as holidays.
- Effectively handled customer complaints, addressing concerns promptly and providing solutions to ensure customer satisfaction.
- Authorized voids and issued refunds when necessary, exercising sound judgment and maintaining customer relations.
Education
Bachelor of Science - Family Studies
Utah Valley University
Orem, UT05.2023
Associate of Science - Generals
Salt Lake Community College
Salt Lake City, UT05.2020
High School Diploma -
Olympus High School
Salt Lake City, UT06.2015
Skills
- Communication and Interpersonal Skills
- Customer Service
- Problem Solving
- Organization and Time Management
- Medical Records
- Compliance
Timeline
Telecommuications Operater
Interventional Pain Specialist
09.2021 - 04.2023
Pre-Registration Clerk
Pikeville Medical Center
07.2019 - 06.2021
Medical Secretary
Foothill Family Clinic
06.2018 - 06.2019
Manager
Cleaning Solutions
06.2017 - 07.2018
Customer Service Representative
Preventive Pest Control
02.2017 - 06.2017
Head Server/Day Shift Manager
Cowboy Grub
02.2014 - 01.2017
Bachelor of Science - Family Studies
Utah Valley University
Associate of Science - Generals
Salt Lake Community College
High School Diploma -
Olympus High School
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