Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Sales Lead
Smart Financial
01.2023 - Current
Trained, coached, and mentored new sales associates for maximum performance.
Used POS system to process sales, returns, online orders, and gift card activations.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Increased sales and customer satisfaction through personalized servicing.
Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Built strong client relationships and provided high value-adding services, resulting in increased company market share.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Participated in store meetings and product training sessions to understand and sell items.
Performed inventory control procedures to manage stock.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Fire Direction Control Specialist
United States Marine Corps
06.2019 - Current
Established secure and stable communication links with team members.
Maintained field vehicles in good working order.
Set up antennas and power generators to support communications.
Directed safe firing operations and artillery crew training.
Assisted with real-time intelligence collection by conducting field reconnaissance operations.
Operated gun, missile and rocket systems to put ordnance downrange and on target.
Phlebotomist
CSL Plasma
01.2022 - 07.2022
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Completed proper sanitation and cleaning of equipment and work areas between patients.
Centrifuged blood samples as outlined in clinical protocols.
Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Collected blood samples in accordance with laboratory protocols and regulations.
Warehouse Supervisor
Spiller Furniture
05.2018 - 08.2018
Supervised shipping and receiving, distribution and workplace safety.
Supervised warehouse operations by managing employees during shifts.
Supervised shipping and handling operations.
Maintained high levels of accuracy in daily operations.
Completed daily operations on time and maintained high standards of accuracy.