Kelsey Tunal
Houston,TX
Summary
Dynamic sales professional with a proven track record at T-Mobile and AT&T, excelling in customer service and sales strategies. Achieved consistent sales targets by fostering strong client relationships and implementing effective coaching techniques. Skilled in CRM software and adept at problem-solving, driving significant improvements in team performance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Sales Associate
AT&T
02.2024 - Current
- Completed store opening and closing procedures by counting drawers and managing security.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Strengthened performance by applying excellent program and project leadership skills.
- Implemented customer feedback mechanisms to refine sales tactics and product offerings.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Implemented systems and procedures to increase sales.
- Managed accounts to retain existing relationships and grow share of business.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Assistant Sales Manager
T-Mobile
06.2021 - 02.2024
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team''s performance metrics.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Boosted sales performance by implementing effective sales strategies and coaching team members.
- Spearheaded adoption of CRM software, improving customer relationship management.
- Increased customer satisfaction, ensuring prompt and accurate response to inquiries.
- Streamlined sales processes for efficiency, reducing time to close deals.
- Negotiated contracts with key clients to secure long-term partnerships.
- Monitored competitor activities to adjust sales strategies accordingly.
- Built relationships with customers and community to establish long-term business growth.
Education
Paetow High School
Katy, TX05.2021
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- CRM (Salesforce)
- Sales expertise
- Sales strategies
- Upselling
- Sales development
- Assume the sale
- Understanding Sales Flow
- Emotional Intelligence
- Consistency
- Humble and open minded to be teachable
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
English
Native or Bilingual
Timeline
Sales Associate
AT&T
02.2024 - Current
Assistant Sales Manager
T-Mobile
06.2021 - 02.2024
Paetow High School
Similar Profiles
Elda BenitezElda Benitez
Sales Manager Representative at AT&TSales Manager Representative at AT&T
MURICEO FELIXMURICEO FELIX
Premier Service Consultant at AT&TPremier Service Consultant at AT&T
Brandon GrissomBrandon Grissom
Wire Technician at AT&TWire Technician at AT&T
Kathy ValladaresKathy Valladares
Associate Director at AT&TAssociate Director at AT&T
SHARON GUERREROSHARON GUERRERO
Logistics Specialist at Army National GuardLogistics Specialist at Army National Guard