Kelsey Wagner
Arroyo Grande,CA
Summary
Dynamic crisis counselor with proven success during my internship at Crisis Text Line, adept in crisis intervention, and emotional intelligence. Skilled in safety planning and conflict resolution, I achieved high satisfaction ratings in over 300 client interactions. My leadership experience as a Production Supervisor at Blue Origin further enhances my ability to foster collaboration and drive positive outcomes.
Overview
10
10
years of professional experience
Work History
Crisis Counselor- Internship
Crisis Text Line
06.2025 - 12.2025
- Conducted assessments to identify client needs and risks during emotional crises.
- Developed personalized action plans for effective crisis management interventions.
- Provided emotional support to individuals facing grief, depression, anxiety, and trauma.
- Created safety plans to minimize crisis risk through targeted intervention strategies.
- Assisted clients in accessing community resources for housing and employment needs.
- Applied active listening and collaborative problem-solving techniques for positive outcomes.
- Engaged in ongoing professional development to refine counseling skills and methodologies.
- Maintained high satisfaction ratings in over 300 interactions with clients and supervisors.
Trained Listener- Internship
7Cups
01.2025 - 05.2025
- Provided emotional support while fostering a safe environment for individuals to express feelings.
- Utilized problem-solving skills to assist users in overcoming personal challenges and minimizing distress.
- Demonstrated strong verbal and written communication abilities through diverse interactions with individuals.
- Maintained strict confidentiality and complied with ethical guidelines to uphold user trust.
Production Supervisor
Blue Origin
Kent, USA
12.2021 - 09.2023
- Supervised 20 individuals in daily departmental operations to enhance productivity.
- Ensured adherence to safety and quality standards prior to output delivery.
- Coached and mentored staff to support career advancement initiatives.
- Conducted interviews and hired candidates to promote diversity, equity, and inclusion.
- Participated in audits of technician work and improved Standard Operating Procedures.
- Collaborated with other departments to maintain timely production schedules.
Clean Room Technician
Blue Origin
Kent, USA
05.2020 - 12.2021
- Maintained high quality across all jobs by meticulously following work order instructions.
- Operated and calibrated clean room equipment while adhering to strict safety standards.
- Conducted routine inspections to ensure compliance with established protocols.
- Ensured effective turnover of work orders between shifts for seamless operations.
- Trained new technicians on clean room procedures to enhance team efficiency.
- Collaborated with engineering teams to optimize workflow processes and improve productivity.
- Maintained cleanliness and organization in controlled environments to support operational integrity.
- Worked independently during night shifts, demonstrating reliability and self-sufficiency.
Engineering Laboratory Technician
US Navy
Bremerton, USA
06.2016 - 04.2020
- Maintained reactor and steam plant chemistry during cooldown periods at sea and in port.
- Tracked and oversaw training schedules and qualifications of 30 personnel in thedivision.
- Executed preventative maintenance, sampled and analyzed chemistry to mitigate corrosion.
- Operated laboratory equipment to support experimental procedures and safety protocols.
- Recorded and analyzed data from experiments to ensure compliance with standards.
- Ensured proper calibration of instruments to maintain accuracy in testing results.
- Documented findings in detailed reports for review by engineering personnel.
- Collaborated with team members to troubleshoot technical issues during experiments.
Education
MSW - Advanced Generalist
University of Kentucky
12-2025
Bachelor of Science - Marine Biology
University of Hawaii At Manoa
Oahu12.2013
Gen. Ed. -
Sonoma State University
Rohnert Park, CA12.2010
Skills
- Safety assessment model
- Professional demeanor
- Task prioritization
- Data confidentiality
- Leadership
- Punctuality
- Communication skills
- Collaboration techniques
- Reflective listening
- Conflict resolution strategies
- Emotional intelligence
- Crisis intervention
- Data analysis
- Substance abuse awareness
- Veteran support services
- Safety planning
- De-escalation techniques
Timeline
Crisis Counselor- Internship
Crisis Text Line
06.2025 - 12.2025
Trained Listener- Internship
7Cups
01.2025 - 05.2025
Production Supervisor
Blue Origin
12.2021 - 09.2023
Clean Room Technician
Blue Origin
05.2020 - 12.2021
Engineering Laboratory Technician
US Navy
06.2016 - 04.2020
MSW - Advanced Generalist
University of Kentucky
Bachelor of Science - Marine Biology
University of Hawaii At Manoa
Gen. Ed. -
Sonoma State University